Healthcare Product Manager (HIS)

location: Jeddah, Saudi Arabia

Product Strategy & Roadmap Management

• Define and execute the HIS product vision, strategy, and roadmap.
• Translate business objectives, customer needs, and regulatory requirements into product initiatives.
• Prioritize product backlogs and feature development based on business value and customer impact.
• Drive alignment between product priorities and organizational digital transformation goals.
• Ensure compliance with healthcare interoperability and regulatory standards.

Product Delivery & Execution

• Lead Agile product development processes including backlog management, sprint planning, user story creation, and acceptance criteria definition.
• Collaborate closely with engineering, QA, integration teams, vendors, and business stakeholders.
• Manage end-to-end delivery of HIS integrations and healthcare digital products.
• Identify and mitigate risks, dependencies, and delivery blockers.
• Support UAT activities, implementation planning, provider onboarding, and production releases.

Healthcare Systems & Integration Management

• Manage products supporting:
• Eligibility verification
• Pre-authorization workflows
• Claims submission and adjudication
• Clinical data exchange
• E-prescription services
• Member digital health journeys
• Coordinate integrations with HIS, EMR, EHR, and third-party healthcare platforms.
• Ensure interoperability across healthcare ecosystems using industry standards.

Product Performance & Optimization

• Define and monitor key performance indicators (KPIs) including adoption, engagement, satisfaction, and operational efficiency.
• Analyze product usage data and customer feedback to identify improvement opportunities.
• Drive continuous product enhancements and optimization initiatives.

Stakeholder Management

• Build strong relationships with healthcare providers, business teams, technology teams, regulators, and external vendors.
• Communicate product progress, risks, timelines, and outcomes to stakeholders.
• Facilitate cross-functional collaboration to ensure successful product delivery.

Customer Experience & Innovation

• Champion customer-centric design and healthcare user experience.
• Participate in customer discovery sessions, usability testing, and feedback analysis.
• Identify opportunities for innovation and digital health transformation.

Education

• Bachelor's degree in Computer Science, Information Systems, Health Informatics, Computer Engineering, Business Administration, or a related field.

Experience

• 5–10 years of professional experience.
• Minimum 3 years of experience in Product Management, Business Analysis, HIS Consulting, or a similar role.
• Experience within healthcare, health insurance, healthcare technology, or digital health organizations.
• Proven experience managing complex technology products and integrations.

Product Management

• Product lifecycle management
• Agile/Scrum methodologies
• Roadmap planning and prioritization
• User story writing and backlog management
• Stakeholder management

• Electronic Health Records (EHR)

• Healthcare interoperability standards
• Healthcare payer-provider workflows