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indeed

Helpdesk Engineer - Insurance TPA

Dubai Insurance TPA
Dubai, UAE
fulltime
Mid-Senior
AED 8,000/month
2 days ago
engineeringdesignproject managementmaintenancequality controltechnical
Free

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Overview

1.

Job Purpose

Supports the help desk's operations and acts as a central point for client inquiries. identifies, investigates, and fixes technical issues on a range of topics for end users.

2.

And Duties

**1.** Install and configure computer hardware, software, networks, and applications.

**2.** Respond to technical support tickets from other staff members, vendors and communicate to resolve issues within SLA.

**3.** Diagnose and troubleshoot system and network problems, software faults or hardware complications.

**4.** Perform end points Security updates frequently.

**5.** Investigate systems which found vulnerabilities or threats and take required actions.

**6.** Ensure Onboarding/offboarding employees on time with all required actions as per the request from HR or concern departments.

**7.** Performing onboard activities like user account creation in AD, Email, Door Access activation, IT assets hand over, MFA activations, Avaya access.

**8.** Coordinate and ensure with vendors to fix issues for third party application and support for hardware.

**9.** Managing assets using asset management systems.

**10.** Managing door access control system.

3. Knowledge, Skills And Experience

· IT Professional with over 3-5 years of experience in Systems Engineer & Administration, Installation & Configuration, users Support.

· Expertise in administration, up-gradation, testing, performance tuning, backup, recovery, and migration functions of users end points.

· An effective communicator & negotiator with strong analytical, problem solving and organizational capabilities.

Pay: AED8,000.00 - AED10,000.00 per month

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