Helpdesk Engineer - Insurance TPA
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About the Role
JOB PURPOSE Supports the help desk's operations and acts as a central point for client inquiries. identifies, investigates, and fixes technical issues on a range of topics for end users.
Key Skills for This Role
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Overview
1.
Job Purpose
Supports the help desk's operations and acts as a central point for client inquiries. identifies, investigates, and fixes technical issues on a range of topics for end users.
2.
And Duties
**1.** Install and configure computer hardware, software, networks, and applications.
**2.** Respond to technical support tickets from other staff members, vendors and communicate to resolve issues within SLA.
**3.** Diagnose and troubleshoot system and network problems, software faults or hardware complications.
**4.** Perform end points Security updates frequently.
**5.** Investigate systems which found vulnerabilities or threats and take required actions.
**6.** Ensure Onboarding/offboarding employees on time with all required actions as per the request from HR or concern departments.
**7.** Performing onboard activities like user account creation in AD, Email, Door Access activation, IT assets hand over, MFA activations, Avaya access.
**8.** Coordinate and ensure with vendors to fix issues for third party application and support for hardware.
**9.** Managing assets using asset management systems.
**10.** Managing door access control system.
3. Knowledge, Skills And Experience
· IT Professional with over 3-5 years of experience in Systems Engineer & Administration, Installation & Configuration, users Support.
· Expertise in administration, up-gradation, testing, performance tuning, backup, recovery, and migration functions of users end points.
· An effective communicator & negotiator with strong analytical, problem solving and organizational capabilities.
Pay: AED8,000.00 - AED10,000.00 per month
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