Helpdesk/CAFM Coordinator

REPORTS TO: Senior Manager – Abu Dhabi Operations

· Dependable, confident and mature

· Efficient and accurate

· Able to maintain strict confidentiality when necessary

· Self-starter and independent worker, yet able and ready to be a team player

· Excellent computer skills for business needs (spreadsheets, email, online systems, CAFM systems)

· Good interpersonal and customer skills, excellent phone skills

· Flexible and able to thrive with a great variety of tasks

· Honesty and integrity (able to handle cash payments)

· Excellent organizational skills; able to organize tasks, create & maintain information storage

· Good letter writing skills (able to compose accurate and professional communication)

· Respond appropriately to e-mail, phone, walk-ins and written inquiries from internal and external customers and proactively ensure through communication that proper delivery of the request is meet through the standard and policies of the Company.

· Proper escalation of calls and convey to the designated person

· Logging and keeping of records of queries

· Preparing Minutes of the meeting

· Resolve administrative problems and inquiries

· Schedule and coordinate appointments and travel arrangements for facilities Mobile teams

· Maintain office supply inventories

· Coordinate maintenance of office equipment

· Communicate effectively and professionally with vendors regarding materials, quotes, scheduling, delivery, etc.

· Keeping and Updating all records for LPO/Invoices/Clients' Database/AMC Contracts/Vendors/Service Reports/Materials and others

· Filing, scanning, binding and printing of specific documents

· Update reports on regular basis or/and as requested by the management.

· Sending invoices and make follow up calls to Clients on pending payments

· Monitor all AMC Contract expiry dates and due payments and coordinate with appropriate department to execute and complete the works.

· Make monthly maintenance reports for smaller maintenance contracts within the company.

· Update in the CAFM system provided the company.

· Prepare LPO and Invoices

· Make payment collection on a regular basis

· Updating all receivables.

· To issue receipts and deposits all received cash/cheques

· Prepare payment vouchers related to various revenue and expenses

· Submit and Update all payment transactions to the Accounts Department

· Make monthly summary report for all Unpaid/Paid Invoices

· Handling and processing all petty cash transactions

Pay: AED3,400.00 - AED3,500.00 per hour