Help Desk Work Controller
Skills
About This Role
Overview
1.
Job Purpose
The Help Desk / Work Controller is responsible for managing all facility-related service requests, coordinating maintenance activities, and ensuring effective communication between end users and the Facility Management (FM) team.
This role supports smooth FM operations by maintaining accurate records, ensuring timely execution of work orders, and assisting in emergency response and Planned Preventive Maintenance (PPM) activities in compliance with contractual SLAs and HSE standards.
2.
2.1 Help Desk Operations / Work Control
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