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Help Desk Technician - Tier 1

SciTec
Boulder, USA
Full-time
Mid
Onsite
Discovered 2 weeks ago
awsazurelinux

Full Job Posting

Requirements

  • Proficient in Linux command line.
  • Good understanding of computer systems, operating systems (Windows 10 & 11, RHEL), software, and devices.
  • Ability to communicate effectively with customers, both verbally and in writing.
  • Patient and friendly, with a commitment to providing excellent customer service.
  • Ability to diagnose and resolve basic computer technical issues, with the ability to break down technological processes and provide clear, step-by-step instructions.
  • Ability to read and interpret code.
  • Versatile, flexible, and willing to work in a dynamic environment with rapidly changing priorities.
  • Team oriented; willing to help others and take on tasks in the spirit of collaboration.
  • Proficient with independently researching and troubleshooting issues.
  • Ability to obtain and maintain a DoD security clearance.
  • Detail oriented.
  • Candidates with the following skills are preferred:
  • An Associates or Bachelors degree in Information Technology, Network Engineering, Computer Engineering, other relevant technical field, or equivalent experience.
  • Experience with Active Directory.
  • Familiarity with cloud computing and network administration (e.g., Azure, AWS, firewalls, VPN, DNS).
  • Experience with RHEL Linux.
  • CompTIA certifications (A+, Linux+, Security+, Network+).
  • Physical Requirements
  • Ability to work (standing or sitting) at a computer for long periods of time.
  • Ability to kneel and crawl when necessary to set up workstations and server racks (e.g., plugging wires into walls).
  • Ability to lift and handle desktops, laptops, printers, and accessories to deploy or service equipment, up to 50 lbs.
  • Resumes, Cover Letters, and Applications which are generated by AI will not be considered for employment.
  • Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Benefits

  • SciTec offers a highly competitive salary and benefits package, including:
  • 4% Safe Harbor 401K match.
  • 100% company paid HSA Medical insurance, with a choice of 2 buy-up options.
  • 80% company paid Dental insurance.
  • 100% company paid Vision insurance.
  • 100% company paid Life insurance.
  • 100% company paid Long-term Disability insurance.
  • 100% company paid Hospital Indemnity insurance.
  • Voluntary Accident and Critical Illness insurance.
  • Short-term Disability insurance.
  • Annual Profit-Sharing Plan.
  • Discretionary Performance Bonus.
  • Paid Parental Leave.
  • Generous Paid Time Off, including Holiday, Vacation, and Sick Pay.
  • Flexible Work Hours.
  • The pay range for this position is $57,000 - $70,000/year. SciTec considers several factors when extending an offer of employment, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills. This is not a guarantee of compensation.
  • SciTec is proud to be an Equal Opportunity employer. VET/Disabled.

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