Help Desk Specialist

Qualifications

• 3 to 5 years of professional experience providing both remote and onsite IT support for high-user count organizations. Experience in complex system administration tasks, including user provisioning and software deployment across distributed networks. Enterprise Networking: Strong knowledge of network troubleshooting (TCP/IP, DNS, DHCP) and wireless connectivity in complex environments. System Administration: Proficient in user support and backend administration within Active Directory, Azure, and O365 environments. High-Density Support: Deep understanding of managing IT services for large-scale organizations with 100+ users across multiple locations. Infrastructure Hardware: Advanced knowledge of server/workstation hardware, enterprise mobile devices, and remote connectivity solutions. Other skills: Enterprise Directory Services: Proficient in Active Directory and Azure/O365 for user account management and security. Networking Fundamentals: Solid understanding of TCP/IP, Wi-Fi standards (802.11), and physical layer media (Fiber/Cat6). Infrastructure Hardware: Deep knowledge of Dell/HP enterprise hardware and Mobile Device Management (MDM) enrollment processes. IT Security: Familiarity with device hardening, MFA, and identifying social engineering or phishing threats. Technical Troubleshooting: Ability to perform root-cause analysis for Tier 1 and 2 software and hardware incidents. Customer Service: Strong communication skills to assist diverse business users, ranging from office staff to mine operators. System Provisioning: Skilled in the rapid deployment (onboarding) of workstations, mobile devices, and telecommunications gear. Ticketing Systems: Proficient in managing workload and documentation through ServiceNow. Possess a valid Class 5/7N British Columbia driver’s license and have access to personal transportation. Working Conditions: Capable of managing a high volume of requests and prioritizing tasks in a fast-paced environment with a large user base. Must be able to lift up to 50 pounds and strictly follow mine-site safety protocols, including wearing full PPE when working in the field. Experienced in operating at sites where vendor lead times are long, requiring self-sufficiency and creative problem-solving. Ability to travel between the central office and remote mine sites (Core Shack, Metering sites) to provide hands-on technical support.