Help Desk- First Shift
Key Skills for This Role
Full Job Posting
- Works in close coordination with project managers and field technicians on customer-facing projects.
- Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
- Ability to follow project documentation to ensure proper execution of project support requirements.
- Provide service and troubleshooting support to field techs via phone, chats, and emails.
- Implement, change, and create processes for different project needs when they arise.
- Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
- Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
- Ability to execute and or create programs and scripts.
- Remotely configure/verify port configurations and network settings.
- Assist with any other technical needs that we can meet for the teams as they arise.
- Adhere to all required project safety requirements.
- Excellent written and verbal communication skills.
- Exceptional problem-solving skills.
- Strong attention to detail, organizational, and follow-up skills.
- Efficiently read and decipher manufacturer instructions.
- Experience with Network switch programming.
- IP camera programming experience.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
- Operational knowledge of Virtual Desktop Infrastructure (VDI)
- Operational knowledge of switch configuration and programming.
- Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
- Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.
• Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401K and IRA Retirement Savings
About Wachter
Family-owned technology integration firm designing, installing, and maintaining IT, security, automation, and electrical systems for businesses.
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