Help Desk Engineer
About This Role
Key Responsibilities:
• Receive, log, and track tickets (ITSM / ticketing system).
• Troubleshoot hardware, software, printers, email, network basics.
• Support user onboarding/offboarding (accounts, access, devices).
• Escalate complex cases with clear evidence and replication steps.
• Maintain knowledge base articles and standard troubleshooting guides.
• Support meeting rooms and basic IT operations when required.
• Follow SLAs and provide professional updates to users.
Key Requirements / Skills:
• 2+ years in IT support/help desk.
• Good Windows support, MS Office/Teams, basic networking.
• Experience with ticketing tools and SLA-based support.
• Customer-service attitude and calm communication.
• Basic troubleshooting mindset and documentation discipline.
• Arabic is a plus; good English for tickets and coordination.
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