Help desk / CAFM Operator

Help Desk Job Duties

• Responding to queries via chat, email, or phone
• Training other staff members on troubleshooting and diagnosing problems
• Writing, editing, and revising training manuals for new and updated software and hardware
• Providing technical assistance for questions and problems
• Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues
• Following up with customers to ensure full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Running reports to analyze common complaints and problems
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems

Education, Qualifications and Experience

• Bachelors degree preferred
• working knowledge of fundamental operations of relevant software, hardware and other equipment
• experience researching, analyzing and interpreting automated system problems
• knowledge of relevant call tracking applications
• knowledge and experience of **CAFM** preferred
• related experience and training in troubleshooting and providing help desk support

Job Types: Permanent, Full-time