Healthcare Experience & Mobility Solutions Senior Manager (2023512)

Job Description

Accountabilities

• Contribute to the development and management of the IT applications, this involves short-term planning to align the application strategy with the business's overall objectives and technological advancements
• Working closely with the internal customer and super users fostering a collaborative and innovative work environment to build IT applications capable of meeting organizational goals, through effective analyses of technical requirements and translating it into technical features.
• Overseeing multiple application development and implementation projects. This includes setting timelines, allocating resources, managing budgets, and ensuring projects are delivered on time.
• Managing the applications, ensuring they meet the needs of the organization. This involves regular assessments to determine the effectiveness of each application and decisions regarding upgrades, replacements, or decommissioning.
• Building and maintaining relationships with software vendors and other external partners. Also, liaising with internal stakeholders to understand their needs and ensuring the applications meet these requirements.
• Developing and managing the budget for the IT applications department this includes cost-benefit analysis for new investments, monitoring spending, and ensuring cost-effectiveness.
• Keeping abreast of new technologies and industry trends to identify opportunities for innovation and improvement within the organization's application framework.
• Ensuring that applications comply with relevant laws and regulations, particularly those relating to data security and privacy Also involves assessing and mitigating risks associated with the use of these applications.
• Overseeing the integration of applications to ensure seamless operation and data consistency across the organization. This also involves optimizing application performance for better efficiency and user experience.
• Implementing quality assurance processes and overseeing the testing of new and existing applications to ensure they meet the required standards and are free from defects.
• Overseeing data management practices within applications and utilizing data analytics to inform business decisions and improve application services.
• Ensuring that end-users are effectively trained on new applications and providing ongoing support to maximize the utility of application investments.
• Leading change management initiatives related to the implementation and adoption of new applications or major changes to existing ones.
• Provide technical support and development for the team to ensure building capability within the department and building successors.
• Leading and managing the IT applications team, which includes hiring, training, setting goals, and conducting performance evaluations. It's also about fostering a collaborative and innovative work environment to build a skilled, collaborative, and innovative IT applications team capable of meeting organizational goals.

Work Environment

• Indoors : 100%
• Outdoors : 0%
• Working Days : 5 Working Days
• Days off : 2 Days Off
• Working Hours : 8:00 AM – 6:00 PM (1 hour break)

Education

• Bachelor’s degree in computer science, Information Technology, or a related field is typically required.
• A Master’s degree in a relevant field, such as Information Systems , can be advantageous

Experience

• 7+ years of experience in IT application and management, ideally in the retail sector.
• Proven experience in a leadership or management role, overseeing IT teams and projects.

Computer Skills

• Knowledge of software development methodologies (like Agile, Scrum, Waterfall), programming languages, and frameworks relevant to the organization's tech stack.
• Understanding of database technologies, SQL, and data management practices.
• Skills in analyzing business requirements and transforming them into technical specifications.
• Awareness of networking, hardware, and software infrastructure
• Knowledge of security protocols, data protection, and risk management
• Understanding of cloud services (like AWS, Azure, Google Cloud)
• Proficiency in tools like JIRA, Trello, or Microsoft Project for managing IT projects.
• Familiarity with testing methodologies and tools to ensure the reliability and performance of applications.

Languages

• English
• Arabic