Healthcare Experience & Mobility Solutions Manager
Skills
About This Role
Accountabilities
- Analyze business processes to uncover areas for documentation enhancement, process simplification, and opportunities for automation and operational improvements, subsequently recommending the adoption of new systems enhancement and optimization that align with the organization's business objectives.
- Set up, track, and use key performance indicators (KPIs) for system availability, reliability, and security to assess and enhance system performance.
- Comply to departmental Standard Operating Procedures (SOPs), policies, and Service Level Agreements (SLAs) to ensure standardized and efficient operations.
- Develop, review, and assess cost estimates and projections for new tools, applications, and external consulting services to support in managing project budget and manage timelines and resources efficiently to ensure timely completion of deliverables, while adhering to standard project management processes.
- Contribute to the in-depth analysis of existing business processes within the domain, identifying inefficiencies and potential areas for optimization.
- Develop comprehensive plans to streamline processes, enhancing overall operational effectiveness and employee experience and implement change management processes to minimize disruption during system updates or changes.
- Work closely with various departments to understand their specific needs and tailor solutions accordingly as well as provide ongoing support and guidance to users, addressing any issues or concerns with the systems and applications.
- Collaborate with the IT team to integrate new technologies into the system, ensuring they complement and enhance existing workflows.
- Regularly analyze -related data to derive insights that inform decision-making and strategy as well as create and present reports to senior management, highlighting key findings and offering recommendations based on data analysis.
- Regularly assess and mitigate risks associated with systems and data, maintaining a focus on data privacy and security.
- Stay informed about the latest trends and advancements in technologies and practices, assessing their applicability to the organization.
- Provide technical support and development for the team to ensure building capability within the department and building successors.
- Managing the IT applications analysts, which includes, training, setting goals, and conducting performance evaluations. It's also about fostering a collaborative and innovative work environment to build a skilled, collaborative, and innovative IT applications team capable of meeting organizational goals.
Work Environment
- Indoors : 100%
- Outdoors : 0%
- Working Days : 5 Working Days
- Days off : 2 Days Off
- Working Hours : 8:00 AM 6:00 PM (1 hour break)
Education
- BSc in IT (MIS)
Experience
- 5+ Years of Experience in IT applications with preferably 2 years in applications or corporate applications.
- Proficiency in specific store applications and general retail systems.
- Proficiency in languages such as SQL, Java, Python, or .NET
- Skills in database technologies like SQL Server, Oracle, MySQL
- Knowledge of various phases of SDLC
- Familiarity with common ERP and CRM platforms, such as SAP, Oracle, Salesforce
- Experience with BI tools like Tableau, Power BI
- Understanding of various operating systems like Windows, Linux
• MS Office Suite
- PMP
Languages
- English
- Arabic
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