Health Services Administrator 3 (General)

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

Learn more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected]. For more information, go to: www.phila.gov/humanrelations

The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodation for candidates with documented medical or religious reasons. Candidates may request accommodation for a Civil Service examination by contacting the Office of Human Resources (OHR) at 215-686-2350 or by email at [email protected]. The accommodation process is interactive and requires cooperation and communication between the applicant and OHR. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination.

Only an on-line application will be accepted for this exam. Paper applications will not be accepted.

Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch.

For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at [email protected]

work.phila.gov

https://www.phila.gov/departments/office-of-human-resources/jobs/civil-service-faqs/

www.facebook.com/PhilaOHR

www.twitter.com/PhilaOHR

www.youtube.com/@PhilaOHR

www.linkedin.com/showcase/philahr

Announced in Anticipation of Approval by the Administrative Board This is public health administrative work directing the delivery of comprehensive health services which includes elements of public and primary health care in one of the City's District Health Centers for the General and Bilingual Specialties, or evaluating Medical Examiner Office activities to ensure compliance with qualitive and quantitative standards for the Forensic Specialty. Employees in the General and Bilingual Specialties direct and coordinate the activities of a large multi-disciplinary staff assigned to a District Health Center, including medical, paramedical, dental, nursing, administrative, clerical, and technical personnel and other support personnel. Work includes responsibility for interpreting and applying complex health science standards, protocols and policies, and/or coordination and implementation of diagnostic and therapeutic techniques. Conferring with departmental administrators, governmental and professional officials, and representatives of community groups, managed care organizations, hospitals and Health Care Center Community Boards to ensure effective coordination in the implementation of programs or projects is of major significance to the work. Employees in the Forensic Specialty direct and coordinate the activities of a large staff assigned to the Medical Examiner’s Office. Work includes conducting periodic review of forensic death investigation, examination, and related services provided in the Medical Examiner’s Office. Work is performed under the direction of an administrative superior. CONTACT INFORMATION The analyst responsible for reviewing applications and additional documentation for this job opportunity is Natasha Jones City of Philadelphia – Office of Human Resources 1401 JFK Blvd., Room 1530 Philadelphia, PA 19102-1675 Phone: 215-686-2372 Fax: 215-686-0861 Email: [email protected] For all other inquiries please contact Customer Service at 215-686-0880 or email [email protected]

The analyst responsible for reviewing applications and additional documentation for this job opportunity is

Natasha Jones

City of Philadelphia – Office of Human Resources

1401 JFK Blvd., Room 1530

Philadelphia, PA 19102-1675

Phone: 215-686-2372

Fax: 215-686-0861

Email: [email protected]

For all other inquiries please contact Customer Service at 215-686-0880 or email [email protected]

ELIGIBLE LIST: DEPARTMENTAL-ONLY PROMOTIONAL Only a departmental promotional eligible list for the Department of Health will be established as a result of this examination. Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List. PREFERENCE FOR PHILADELPHIA RESIDENTS Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score. To receive such preference, candidates must respond to the question regarding residence on this application. This response will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements. If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration. Test Information TRAINING AND EXPERIENCE EVALUATION Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination. Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials. An Eligible List will be established the week of 11/09/2026 . Please note that this date may change. TEST REVIEW In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.

Only a departmental promotional eligible list for the Department of Health will be established as a result of this examination.

Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.

Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score.

To receive such preference, candidates must respond to the question regarding residence on this application. This response will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.

Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.

Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials.

An Eligible List will be established the week of 11/09/2026 . Please note that this date may change.

In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.

College

The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. ANTICIPATED ELIGIBILITY Candidates who meet all eligibility requirements within 6 months of the application deadline will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied. 1. CIVIL SERVICE STATUS: Presently employed by the City of Philadelphia with permanent Civil Service status in the Department of Health with a performance rating of Satisfactory or higher. AND 2. EDUCATION Possession of a master's degree from an accredited college or university in public administration, industrial management or engineering, business administration, public health, nursing or a master's degree in political science with major coursework in public administration, or a master’s degree in a closely related field. AND 3. GENERAL EXPERIENCE Three years of full performance public health administrative experience in a large, complex personal health services agency, one year of which must be in a health care facility. OR Three years of experience as a registered nurse providing direct patient care and required medical services. AND 4. SPECIFIC EXPERIENCE Two years of public health administrative experience in a large, complex personal health services agency performing administrative supervision of health services personnel engaged in the delivery of primary medical health services directly to patients or the implementation and evaluation of several primary medical health services activities in a district health program. OR Two years performing managerial level health care coordination work planning, developing, reviewing, evaluating and coordinating the provision of health care services to patients in a district health center. PHYSICAL AND MEDICAL REQUIREMENTS Ability to physically perform the duties and to work in the environmental conditions required of a position in this class. TRANSCRIPT, LICENSES, REGISTRATIONS AND CERTIFICATION REQUIREMENTS Candidates MUST submit a copy of their official college or university transcript(s) indicating completion of the educational requirement and all required licenses, registrations or certifications at the time of application. Transcripts MUST indicate conference of the appropriate degree. Candidates with a degree from foreign colleges or universities must submit proof of degree as certified by a professional evaluation service. Candidates MUST submit a copy of their license, registration or certification. If you have ever submitted a paper transcript, license, registration or certification for any City of Philadelphia civil service examination, you must submit another document Option 1 - Upload a paperless transcript, license, registration or certification – One time only! You may upload documents into your account and attach a document with this application. Once the document is uploaded to your account, it may be attached to all future applications. Attaching your document will save you time and money if you apply for an examination in the future, and you will be assured that your transcript cannot be misplaced. Your documents should be uploaded and attached to your application before it is submitted. They cannot be uploaded or added to your application electronically after your application has been submitted. Option 2 – Submit a paper transcript, license, registration or certification – Separate document required for each application If you submit a paper copy of a transcript, license, registration or certification, the document will be used for this application only. You will have to submit documents again whenever you apply for an examination in the future. Paper documents will not be retained and will not be returned to applicants. Mailing address for paper transcript and other required materials Analyst Name Natasha Jones Office of Human Resources 1401 JFK Blvd., Room 1530 Philadelphia, PA 19102 Phone: 215-686-2372 Fax: 215-686-0861 Email: [email protected]

The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.

Presently employed by the City of Philadelphia with permanent Civil Service status in the Department of Health with a performance rating of Satisfactory or higher.

AND

Three years of full performance public health administrative experience in a large, complex personal health services agency, one year of which must be in a health care facility.

OR

Three years of experience as a registered nurse providing direct patient care and required medical services.

Two years of public health administrative experience in a large, complex personal health services agency performing administrative supervision of health services personnel engaged in the delivery of primary medical health services directly to patients or the implementation and evaluation of several primary medical health services activities in a district health program.

Two years performing managerial level health care coordination work planning, developing, reviewing, evaluating and coordinating the provision of health care services to patients in a district health center.

PHYSICAL AND MEDICAL REQUIREMENTS

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

You may upload documents into your account and attach a document with this application. Once the document is uploaded to your account, it may be attached to all future applications. Attaching your document will save you time and money if you apply for an examination in the future, and you will be assured that your transcript cannot be misplaced.

Your documents should be uploaded and attached to your application before it is submitted. They cannot be uploaded or added to your application electronically after your application has been submitted.

Option 2 – Submit a paper transcript, license, registration or certification – Separate document required for each application

If you submit a paper copy of a transcript, license, registration or certification, the document will be used for this application only. You will have to submit documents again whenever you apply for an examination in the future. Paper documents will not be retained and will not be returned to applicants.

Mailing address for paper transcript and other required materials

Analyst Name

Office of Human Resources

Philadelphia, PA 19102

Yes

No

Required Question