Technical Support Specialist

Experience:

• Two years of experience providing technical support in a desktop support, help desk, or end-user
• computing environment, including troubleshooting and resolving hardware, software, operating
• system, application, peripheral, and connectivity issues. Experience installing, configuring, imaging,
• deploying, maintaining, and replacing desktop and laptop computers and related equipment.
• Experience using service management or ticketing systems to document, track, prioritize, and resolve
• incidents and service requests. Experience maintaining IT asset inventory and supporting equipment
• lifecycle activities, including deployment, assignment, replacement, retirement, and
• decommissioning. Experience coordinating hardware repairs, warranties, equipment replacements,
• and other vendor-supported services.
• Equivalency:
• Any equivalent combination of education, training, and experience determined to be acceptable by
• the Human Resources Office will be considered. This includes completion of an associate’s deg
• Salary cannot exceed $60,000
• We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply.
• Please include:
• Resume
• A cover letter
• Please note: Applications will not be considered without a cover letter.
• Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer: 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available
• The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
• The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx
• With a workforce of over 25,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all our residents have the opportunity to reach their potential.
• The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
• Completion of a bachelor’s degree with major coursework in Computer Science, Decision Science,