Health Concierge - Scheduling Coordinator

Schedule and manage care worker rosters, including intraday changes and leave requests

Ensure compliance with rostering guidelines, training, and funding requirements

Coordinate third-party service bookings and supplier engagement

Act as first point of contact for customer scheduling enquiries, providing timely and friendly support

Use systems to maintain accurate data and support payroll accuracy

Provide workforce insights to leaders and assist with recruitment alignment

Deliver occasional after-hours support when rostered

Promote safety, quality and compliance in all activities

Experience in scheduling or rostering is ideal but not essential — we also welcome applicants from a call centre, retail or customer support background looking for a career change

High attention to detail and commitment to quality and compliance

Ability to work to tight deadlines and manage changing priorities

Strong communication skills and empathy for customers and colleagues

Proficiency in Microsoft Office and general administration practices

Experience using Procura/Genesys/Tableau/Easy Roster would be highly regarded

Additional Leave benefits including Community, Wellbeing & Deep Listening Leave

Flexible Work Options –hybrid role combining WFH & Branch days

Career development with full access to LinkedIn Learning & internal opportunities

Staff discounts across our insurance products, travel and retail partners

Fitness Passport – discounted access to 1,500+ gyms & facilities

Novated Car Leasing options through our partners Maxxia or Flair Cars

14 weeks paid Parental Leave

Click APPLY or contact Diti Vora at [email protected] for a confidential discussion.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan