Care Coordinator - Aged Care

Assist Care Partners with workflow coordination, customer reviews and service mobilisation to ensure customers receive timely access to supports and services

Support first-line operational customer contact and queue management during peak demand

Monitor workflow queues, referrals and customer requests to ensure timely action

Coordinate follow-up activities with families, providers, suppliers and internal stakeholders

Maintain accurate customer records and documentation across multiple systems

Support reassessments, care plan reviews and funding utilisation activities

Identify and escalate customer concerns, service risks and safeguarding matters appropriately

Contribute to audits, compliance activities, quality initiatives and continuous improvement projects

Support continuity of neighbourhood operations during peak periods, leave or workforce changes

Build positive working relationships across multidisciplinary teams to achieve great customer outcomes

Experience in administration, customer service, healthcare, aged care or community services

Strong organisational skills with the ability to manage competing priorities in a fast-paced environment

Experience supporting customers and resolving enquiries with empathy and professionalism

Excellent verbal and written communication skills

High attention to detail and commitment to maintaining accurate records

Strong technology skills, including Microsoft Office and customer management systems

Ability to collaborate effectively across multiple teams and stakeholders

Problem-solving skills and a proactive approach to identifying and coordinating solutions

Knowledge of aged care funding programs is advantageous

Additional leave including Community, Wellbeing and Deep Listening Leave

Flexible hybrid working arrangement

Career development opportunities and full access to LinkedIn Learning

Employee discounts across insurance, retail and travel partners

Fitness Passport with discounted access to 1,500+ gyms and facilities

Novated vehicle leasing options

14 weeks paid parental leave

Click APPLY or contact Diti Vora (Talent Acquisition Specialist) at [email protected] for a confidential discussion.

**Job ad will close once suitable candidate has been identified and vacancy filled**

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and mature-aged applicants. To view our Reconciliation Action Plan, visit: https://www.australianunity.com.au/about-us/reconciliation-action-plan .