Health Concierge - Clinical Scheduling Coordinator
Key Skills for This Role
Full Job Posting
Your opportunity
As a Clinical Scheduling Coordinator , you’ll play a pivotal role in ensuring our customers receive timely, high-quality care. In this fast-paced role, you’ll manage the scheduling of allied health and nursing services, triage referrals, coordinate bookings, and respond to intraday changes. You’ll also liaise with third-party providers and ensure service instructions align with preferred provider guidelines.
You’ll be the first point of contact for service changes, supporting both customers and clinicians by maintaining stable, responsive schedules. Working closely with workforce planning and operations teams, you’ll help deliver seamless care experiences. Your coordination ensures our customers can continue living independently at home, while enabling our clinical workforce to operate efficiently and compassionately.
This full-time role offers hybrid flexibility with 3 in-office days in Melbourne VIC and 2 days working from home.
Your skills and experience
- Experience in scheduling and rostering environments is preferable
- Exposure to operational or health-based industries is desirable, but not essential
- Sound understanding of administration procedures and general business practices
- Initiative in meeting tight deadlines, with strong attention to detail and flexibility to manage shifting priorities.
- Proficient in Microsoft Office suite
- Well-developed interpersonal and communication skills (written and verbal)
- Ability to show empathy with customers and relatives
- Click APPLY now or contact Dan at [email protected] for a confidential discussion.
- *Please make sure you have spoken with your line manager prior to applying for this role.
- Australian Unity is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan
About Australian Unity
Member-owned Australian wellbeing company providing health insurance, home care, aged care, wealth and community services.
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