Head Waitress - Lobby Lounge

Role

Guest Service and Food and Beverage

• Maintain LQA service standards and communicate positively with guests.
• Review daily reports and updates, acknowledge VIP arrivals, and communicate any shift delay in advance.
• Know menu items, garnishes, ingredients, and preparation methods; describe children's menus, specials, and alternatives when appropriate.
• Serve and clear food and beverages professionally, carry trays, and reset tables with the required service ware.
• Use POS to ring up sales, print and close checks, and complete cash-out procedures.
• Prepare specialty coffee and tea and serve alcoholic and non-alcoholic beverages.
• Handle guest concerns, report comments and deviations, and communicate resolutions to supervisors.

Outlet Operations and Team Support

• Follow cash and credit-card procedures and safety, sanitation, HACCP, and hygiene policies.
• Keep the restaurant, workstations, and storage areas clean, stocked, safe, and orderly; perform opening, closing, and cleaning duties.
• Maintain equipment and help minimize waste, breakages, and mishandling of supplies.
• Assist outlet supervision, daily briefings, colleague training, and operation during peak periods or extended shifts.
• Conduct equipment and beverage inventories and work toward outlet goals and targets.

Qualifications and Experience

• Excellent reading, writing, and oral English proficiency.
• Minimum two years of hotel experience, including at least one year in a five-star luxury operation.
• Experience across restaurant service, with wine and cuisine knowledge.
• Knowledge of food and beverage service standards, upselling, Micros, Opera, and cashiering.
• Strong communication, multitasking, teamwork, training, attention to detail, and interpersonal skills.

Application Process

• Applicants are asked to complete a profile and questionnaire through AssessFirst after applying; the posting states this step is mandatory.