Head Waiter - Kuwait

Role overview

Responsibilities

• Welcome and assist guests courteously; handle requests, feedback, and minor complaints professionally and promptly.
• Lead, guide, and support waiters during daily operations, and ensure service meets company standards.
• Monitor table setup, cleanliness, service flow, and overall restaurant presentation.
• Take and serve food and beverage orders accurately when required.
• Ensure the team follows menu and product knowledge and upselling standards.
• Coordinate communication among the service team, kitchen, bar, and management.
• Conduct shift briefings and share daily specials, guest preferences, and operational updates.
• Monitor staff grooming, punctuality, performance, and professional conduct.
• Assist with staff training, coaching, and on-the-job guidance.
• Support opening and closing procedures, stock control, and daily operational follow-up.
• Ensure compliance with hygiene, food safety, health, safety, and company procedures.

Requirements

• Previous experience as a Head Waiter, Senior Waiter, Captain Waiter, Team Leader, or similar F&B service professional.
• Strong experience in restaurants, cafés, hospitality groups, hotels, or high-volume F&B operations.
• Good knowledge of food and beverage service standards and sequence of service.
• Strong leadership, communication, and team-supervision skills; excellent customer-service and guest-relations skills.
• Ability to work in a fast-paced hospitality environment; professional appearance, positive attitude, and attention to detail.
• Problem-solving ability and professional handling of guest concerns.
• POS systems experience is an advantage; international hospitality experience is an advantage.
• Willingness to relocate to Kuwait.

Benefits

• Competitive salary package, transportation, medical insurance, and paid annual leave.
• Airfare or flight benefits according to employment terms; employment visa or work-permit support.
• Relocation support according to employer policy and other benefits included in the employment package.
• Opportunity to work with a large hospitality group in Kuwait.