Head,Treasury & Global Markets and Wealth Mgmt Operations.Treasury Operation Centre.Operations Group - UAEN Only

Job Purpose

1. End-to-End Operations Accountability

• Own overall operational performance, service quality, and customer outcomes across the division.
• Ensure delivery against agreed service levels, turnaround times, and quality standards.
• Proactively enable the operationalisation of new products and services.
• Maintain operational resilience, stability, and continuity across all activities and geographies.
• Ensure adherence to approved policies, procedures, and operating standards.

1. Operating Model Ownership

• Define, implement, and continuously evolve the division’s operating model in line with enterprise strategy.
• Drive standardisation, simplification, and consistency of processes across teams and locations.
• Ensure clear role clarity, accountability, and handoffs across end-to-end processes.
• Enable scalable growth through robust and well-governed operational structures.

1. Transformation, Technology & Automation Enablement

• Lead and sponsor transformation initiatives to dramatically increase efficiency, effectiveness, and customer experience.
• Drive automation, digitisation, and straight through processing, ensuring sustainable adoption at scale.
• Govern the prioritisation, design, and execution of change initiatives across both legacy and new platforms.
• Partner with Technology, Digital, and Product teams to shape and approve target state solutions aligned to enterprise architecture and strategy.
• Approve operating model and process changes to ensure alignment with control, scalability, and regulatory requirements.
• Sponsor and/or track major technology and automation initiatives, ensuring effective governance, risk management, and benefits realisation.
• Ensure solutions are fully embedded into day-to-day operations with appropriate controls, performance monitoring, and ownership.

1. Financial & Resource Management

• Own operating budgets, transformation investments, and cost management for the division.
• Drive productivity, capacity optimisation, and effective resource deployment.
• Ensure strong financial discipline, investment governance, and return on investment (benefit realisation).
• Drive cost reduction initiatives without compromising service quality or control.

1. Risk, Control & Regulatory Governance

• Hold senior accountability for operational risk management, control effectiveness, and audit outcomes.
• Ensure operations operate within the approved risk appetite and regulatory requirements.
• Establish and maintain strong control frameworks, issue management, and remediation processes.
• Act as senior escalation point for material operational, customer, audit, or regulatory matters.

1. Stakeholder & Enterprise Leadership

• Build strong partnerships with Business, Customer Experience, Technology, Risk, Compliance, and other key stakeholders.
• Operate effectively in a complex, cross-functional, and multi-jurisdictional environment.
• Provide clear governance, decision-making, escalation, and reporting structures.
• Represent Operations in senior management forums, transformation governance, and regulatory engagements as required.

1. People Leadership & Capability Building

• Lead, develop, and inspire leadership teams and broader Operations staff.
• Set clear performance expectations, KPIs, and accountability frameworks.
• Drive talent development, succession planning, and future capability uplift.
• Foster a culture of ownership, continuous improvement, and high performance.
• Knowledge , Skills and Experience
• Senior leadership experience in banking or financial services operations.
• Direct experience of following is considered essential for the role.
• 1.
• Treasury, Capital Markets & Investment/Wealth Management: Expert knowledge of FX, MM, Derivatives, Capital Markets, Bonds, Equities, Mutual Funds, Structured and Islamic products across the full trade lifecycle.
• 2.
• Operations & Controls: End‑to‑end understanding of deal processing, settlement, corporate actions, accounting, P&L, limit monitoring, Nostro management and dealing room controls.
• 3.
• Derivatives & Valuation: Strong grasp of valuation techniques, margining, hedge accounting, IFRS 9 and exposure management.
• 4.
• Payments & Market Infrastructure: Knowledge of payment systems, clearing mechanisms and UAE/international exchanges (DFM, ADX, DGCX, DIFX).
• 5.
• Systems: Treasury & Wealth Management back office platforms.
• Experience of 20+ years is highly preferred for the role.
• Strong understanding of end-to-end operating models, control frameworks, and regulatory environments.
• Proven experience leading high impact transformation, automation, and change initiatives.
• Sound commercial, financial, and risk management judgement.
• Experience leading large, geographically distributed teams.
• Strong executive communication, stakeholder management, and decision-making capability.