Head Therapist

Responsibilities

Responsibilities

• As a Head Therapist, you are responsible for managing the beauty therapist team and carrying out treatments to deliver an excellent Guest and Member experience.
• A Head Therapist will also be responsible for achieving sales targets and managing customer feedback.
• Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage and carry out procedures while ensuring all beauty therapists possess up-to-date knowledge of treatments in line with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Ensures that team works towards and achieves sales targets as outlined by the Club Manager and that sales are recorded accurately
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Comply with hotel security, fire, and health and safety regulations

Qualifications

Skills

• A Head Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Experience working as a Beauty Therapist
• Up-to-date qualifications for the role
• Positive attitude
• Excellent communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Experience managing own diary
• Experience supervising a beauty therapist team
• What will it be like to work for Hilton?
• Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
• For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
• Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .
• Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
• And, our amazing Team Members are at the heart of it all!