Head of Technical Delivery

Role and team

What you'll do

• Own vendor and agency relationships, including contracts, financials, account management, delivery reporting, and contractor resource transitions.
• Manage EPDD budgets with Finance, including CapEx reporting, headcount, and resourcing.
• Run quarterly and annual EPDD planning, including capacity planning and representation with business functions.
• Build executive-level delivery reporting across squads and agencies, provide programme status, and surface risks early.
• Manage and support Technical Delivery Managers with squad delivery, ceremonies, blockers, and hiring support.
• Embed delivery practices and ways of working as the function grows.
• Translate business needs into product-focused delivery plans with EPDD teams and business owners.
• Programme-manage cross-functional EPDD initiatives and prepare the business for change.
• Use AI sensibly to help deliver outcomes.

What you'll bring

• Extensive experience delivering large, multi-team programmes in a product- and tech-led organization, such as in a Head of Delivery, Delivery Lead, or Programme Manager role.
• Comfort with agile, hybrid, or traditional delivery environments.
• Experience influencing stakeholders at all levels, including Directors and Executives, and building trust on high-visibility initiatives.
• Experience owning vendor and agency relationships, contracts, financials, and delivery coordination.
• Confidence using data and tools such as Jira, Confluence, engineering metrics platforms, and roadmap software for reporting.
• Experience translating high-level direction into action, embedding change, unblocking issues, and escalating appropriately.
• Clear communication and people skills; experience aligning diverse teams and handling ambiguity, challenge, and change with resilience and empathy.
• AI experience is a bonus, not essential.

Workplace

• Hybrid working is promoted, with in-person collaboration encouraged at offices in Leicestershire or London.
• Fully remote working is not available; office frequency and location vary by role and team.

Benefits

• 25 days annual leave plus public holidays, a birthday day off, a Moments that Matter day, and a scheme to buy or sell up to five holiday days.
• One paid volunteering or fundraising day each year and an annual company bonus scheme.
• Blue Light Card, £450 annual personal growth fund, private medical insurance, healthcare cash-back plan, and colleague assistance programme.
• Pension via salary sacrifice, enhanced family leave, hybrid working and flexible hours, EV charging and free HQ parking.
• On-site gym and classes, relaxed dress code, modern office, games and chill-out areas, book club, free drinks, and snacks.

About Blue Light Card