Head of Talent Acquisition

Overview

Role Summary

Talent Acquisition Strategy

• Develop and execute the annual talent acquisition strategy aligned with business objectives and expansion plans.
• Build recruitment plans for existing support functions, head office, operations, new store openings, seasonal peaks, and growth initiatives.
• Establish workforce forecasting processes in partnership with Operations, Finance, and HR Business Partners.
• Develop talent pipelines for critical and hard-to-fill positions.
• Drive continuous improvement in recruitment processes, tools, and candidate experience.
• Customize recruitment experiences to match brands criteria, feel, and direction

Organizational Development and Workforce Planning

• Support workforce planning and organizational design initiatives aligned with business growth and expansion plans.
• Partner with business leaders to identify talent gaps and manpower requirements across functions.
• Develop annual and quarterly hiring plans based on approved manpower budgets, expansion schedules, and business priorities.
• Monitor workforce trends, vacancy levels, and turnover patterns to proactively identify future hiring requirements.
• Contribute to organizational restructuring and organization structure revision, role design, and headcount planning exercises.
• Maintain organizational structures, job descriptions, and role profiles to support workforce effectiveness.

Store Operations & Restaurant Hiring

• Lead recruitment activities across all restaurant brands and locations.
• Manage hiring for all operations positions including and not limited to:
• *o Restaurant Managers*

*o Assistant Restaurant Managers*

• *o Shift Managers*
• *o Supervisors*
• *o Team Leaders*
• *o Cashiers*
• *o Waiters/Waitresses*
• *o Baristas*
• *o Kitchen Crew*
• *o Chefs and Sous Chefs*
• *o Delivery and support roles*
• Drive high-volume recruitment campaigns and assessment centers.
• Ensure stores maintain approved manpower levels and recruitment turnaround times.
• Build talent pools for future openings and replacement needs.
• Coordinate overseas recruitment campaigns and ensure proper execution

Corporate Hiring

• Lead recruitment for Head office and all senior and executive positions including but not limited to
• *o Finance*
• *o Human Resources*
• *o Marketing*
• *o E-Commerce*

*o Digital & IT*

*o Learning & Development*

*o Property & Leasing*

• *o VPs, Presidents, and C-level*
• Responsibilities include:
• *o Stakeholder management with department heads*
• *o Executive search and market mapping for senior positions*
• *o Assessment & selection methodologies*
• *o Offer management and onboarding coordination*

New Store Openings

• Develop manpower mobilization plans for new store launches.
• Build recruitment timelines and hiring schedules.
• Coordinate with Operations and Learning teams to ensure workforce readiness.
• Manage mass hiring events, assessment centers, and open days.
• Ensure all positions are filled within opening timelines.

Employer Branding & Talent Attraction

• Develop and strengthen the company's employer value proposition.
• Partner with Marketing to promote the employer brand.
• Build relationships with universities, hospitality schools, and recruitment partners.
• Manage social media recruitment campaigns and career events.
• Enhance candidate experience through the hiring journey

Leadership and Executive Recruitment

• Lead hiring for senior operational and corporate positions.
• Conduct talent mapping and competitor benchmarking.
• Build succession pipelines for critical leadership roles.
• Partner with business leaders to identify future talent needs.

Recruitment Analytics & Reporting

• Monitor and report on:
• *o Source Effectiveness*

*o Offer Acceptance Rate*

*o New Hire Retention*

*o Store Vacancy List*

• *o Diversity Matrix*
• Provide monthly and quarterly talent acquisition dashboards to senior leadership.

Process Governance & Compliance

• Ensure compliance with labor laws and company policies.
• Manage recruitment vendors and agency partnerships.
• Oversee ATS utilization and recruitment systems.
• Standardize interview and assessment practices.
• Standardize interviews matrix and recruitment DOAs
• Ensure fair, consistent, and inclusive hiring decisions.

People Leadership and Team Structuring

• Develop the TA structure and ensure the hiring of a full team to ensure service excellence within the TA function
• Lead, coach, and develop the Talent Acquisition team.
• Establish recruiter productivity and service-level standards.
• Conduct regular performance reviews and capability development.
• Foster a high-performance and customer-focused recruitment culture

Education

• Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, Psychology, or related field.
• Professional certifications (CIPD, SHRM, HRCI, LinkedIn Recruiter Certification) are advantageous.

Experience

• 7–10 years of progressive Talent Acquisition experience.
• Minimum 3 years in a leadership role.
• Experience within F&B, hospitality, retail, QSR, or multi-site operations.
• Proven success in high-volume recruitment environments.
• Experience supporting multi-brand and multi-location operations.
• Experience in overseas and mass recruitment campaigns is preferred.