Operations Supervisor (Healthy Concept)
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About the Role
Job Title: Operations Supervisor Job Summary The Senior Operations Supervisor is responsible for overseeing daily operations across multiple outlets, ensuring consistent service standards, operational efficiency, brand compliance, and events.
Key Skills for This Role
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Job Summary
The Senior Operations Supervisor is responsible for overseeing daily operations across multiple outlets, ensuring consistent service standards, operational efficiency, brand compliance, and events.
This role plays a key part in new store openings, special events, and operational rollouts, working closely with operations, HR, and brand teams to support business growth and excellence.
Multi-Outlet Operations
- Supervise and support operations across multiple outlets to ensure smooth daily functioning
- Ensure all outlets comply with company policies, SOPs, and brand standards
- Conduct regular site visits, operational audits, and performance checks
- Identify operational gaps and implement corrective actions
Team Supervision & Support
- Guide and support Team Leaders and Operations Lead in daily operations.
- Ensure proper staffing, scheduling, and deployment across locations
- Support onboarding and on-the-job training for new team members
- Act as a point of escalation for operational issues
New Store Openings
- Support pre-opening activities including readiness checks, staffing, and training
- Coordinate with cross-functional teams during store launch phases
- Ensure new outlets are operationally compliant from day one
- Provide post-opening support to stabilize operations
Events & Special Projects
- Oversee operational planning and execution for events and pop-ups
- Ensure manpower, logistics, and operational requirements are met
- Monitor event performance and address issues in real time
- Prepare post-event reports and improvement plans
Operational Excellence & Compliance
- Monitor KPIs, service quality, cost control, and productivity
- Ensure compliance with health, safety, and food safety regulations
- Support implementation of new systems, processes, and initiatives
- Assist in incident management and resolution
Reporting & Coordination
- Prepare regular operational reports and updates for management
- Coordinate closely with HR, Finance, Supply Chain, and Brand teams
- Support senior management with operational insights and recommendations
Qualifications & Experience
- Bachelor's degree in Hospitality, Business Management, or a related field (preferred)
- Minimum 4–6 years of operations experience in hospitality, retail, or F&B
- Proven experience managing multiple outlets
- Strong exposure to new store openings and events
- Knowledge of operational SOPs, food safety, and health & safety standards
Skills & Competencies
- Strong leadership and people management skills
- Excellent operational planning and execution abilities
- Problem-solving and decision-making mindset
- Ability to work under pressure and manage multiple priorities
- Strong communication and stakeholder management skills
- Flexible and willing to work across locations and schedules
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