Head of SME Commercial Operations & Platform Leadership

Position Title : Head of SME Commercial Operations & Platform Leadership

Profit-Sharing Leadership Role – SaaS + FaaS Platform

Industry: FinTech / Accounting SaaS / SME Advisory / Digital Compliance

Location: Dubai, UAE (remote-first with occasional travel)

Reporting To : Founder/Board

Position Overview

We seek a tech-savvy entrepreneurial leader for this 100% profit-sharing role (no base salary) to lead our SaaS + FaaS platform for SMEs. The successful candidate will drive commercial growth, achieve profitability, and expand regionally through hands-on platform mastery and strategic execution.

This high-impact position combines commercial leadership, technical expertise, and financial advisory to transform our platform into a market leader while delivering exceptional value to SME clients.

Key Responsibilities

Commercial Leadership & Market Growth

• Lead acquisition and expansion of SME clients across key sectors

• Drive SaaS subscriptions and FaaS advisory upsells

• Develop and execute regional market entry strategies

• Build strategic partnerships with ecosystem players

• Achieve profitability through disciplined P&L management

SaaS + FaaS Product Mastery

• Demonstrate deep technical understanding of the platform

• Lead client onboarding, training, and technical implementation

• Manage integrations with e-commerce, POS systems, and banking feeds

• Create client success dashboards for financial health monitoring

• Oversee platform enhancements and automation features

  
  

Technical & Compliance Leadership

• Ensure regulatory compliance across multiple jurisdictions

• Master tax, VAT, and financial reporting requirements

• Build scalable FaaS delivery processes

• Lead API and integration development priorities

• Drive platform adoption and feature optimization

  
  

Profitability & Team Leadership

• Take full ownership of commercial P&L performance

• Build and manage sales, delivery, and technical teams

• Implement churn reduction and customer retention systems

• Optimize pricing, costs, and service delivery models

• Prepare for growth funding based on performance metrics

  
  

Required Qualifications

Professional Experience

• 8+ years in fintech, accounting SaaS, or SME advisory

• Proven track record scaling subscription + service revenue models

• Experience leading technical product implementation

• Demonstrated success in multi-market expansion

• Comfortable with pure profit-sharing compensation structure

  
  

Technical Skills

• Hands-on proficiency with cloud accounting platforms

• Experience with API integrations and automation tools

• Deep knowledge of regional tax and compliance requirements

• Ability to deliver live platform demonstrations

• Familiarity with financial dashboards and analytics

  
  

Business & Leadership Skills

• Strategic commercial planning and execution

• Client relationship management at executive level

• Team building and performance management

• P&L ownership and profitability achievement

• Growth marketing and partnership development

  
  

Education & Certifications

• Bachelor's degree in Accounting, Finance, IT, or related fiel