Head of Risk & Fraud

Overview

Accountabilities

• Own the end-to-end fraud and risk P&L, including chargeback rates, payout rates, approval rates, and false-positive metrics across the business.
• Define and execute the global fraud and risk strategy, ensuring alignment with business growth, product expansion, and marketplace trust.
• Lead and develop the Risk & Fraud team, building strong second-line leadership and fostering a high-performance, data-driven culture.
• Design and deliver the fraud prevention roadmap, including build vs buy decisions, system improvements, and detection model evolution.
• Own strategic relationships with external fraud prevention partners, including SLAs, RFPs, testing frameworks, and commercial negotiations.
• Act as the key cross-functional partner to Product, Engineering, Finance, and Legal to ensure risk is embedded into new features and initiatives from the outset.
• Oversee regulatory and compliance obligations related to KYC, PSP requirements, and law enforcement requests across multiple markets.
• Serve as the final escalation point for complex fraud and risk decisions, representing the function in executive and leadership forums.

Requirements

• 8+ years of experience in fraud, risk management, financial crime, or related domains in high-growth digital businesses.
• Proven leadership experience, having built or managed high-performing teams with end-to-end ownership of risk outcomes.
• Demonstrated ability to reduce fraud, chargebacks, or losses through structural and data-driven interventions.
• Strong commercial acumen, with experience managing vendors, negotiating SLAs, and owning external partnerships.
• Highly data-driven mindset with strong ability to interpret dashboards, identify root causes, and act independently; SQL or Databricks experience is a plus.
• Experience in marketplaces, fintech, payments, e-commerce, or gaming environments with high transaction volume and fraud exposure.
• Strong understanding of fraud typologies such as account takeover, promo abuse, and reseller fraud.
• Solid knowledge of compliance frameworks, including KYC, PSP regulations, and risk governance standards.
• Excellent communication skills with the ability to influence senior stakeholders and lead cross-functional discussions in English.
• Strong leadership mindset focused on coaching, team development, and building scalable organizational structures.

Benefits

• Employee stock option program
• Performance-based bonuses and referral incentives
• Additional paid leave options
• Personal learning and development budget
• Paid volunteering opportunities
• Flexible work location (remote, office, or hybrid, with travel opportunities)
• Strong career progression in a high-growth, global marketplace environment
• Structured feedback and promotion processes supporting rapid professional development

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