Head of Pass - Kuwait

Role overview

Key responsibilities

• Manage the pass area and check orders before they are sent to guest tables.
• Ensure dishes are correctly prepared, plated, and presented to company standards.
• Monitor food timing, temperature, order accuracy, and service sequence.
• Coordinate with kitchen staff, runners, waiters, and restaurant management.
• Ensure orders reach the correct table; communicate to prevent delays, mistakes, and missing items.
• Prioritize orders during busy periods and maintain food flow between kitchen and dining area.
• Check special requests, allergens, modifiers, and guest preferences before releasing food.
• Maintain the pass area and address incorrect, delayed, or incomplete orders.
• Guide runners and waiters on proper pickup procedures.
• Ensure compliance with hygiene, food safety, health, safety, and company procedures.

Requirements

• Previous experience as a Head of Pass, Food Expeditor, Senior Waiter, Head Waiter, Chef de Rang, or similar F&B service role.
• Strong experience in restaurants, cafés, hospitality groups, hotels, or high-volume F&B operations.
• Good knowledge of food service flow, kitchen-to-service coordination, and order management.
• Strong attention to detail, speed, accuracy, organization, communication, and coordination.
• Ability to work under pressure during busy service periods.
• Good understanding of allergens, special requests, food presentation, and service timing.
• Professional attitude, positive personality, and strong problem-solving skills.
• POS systems and order-ticket experience is an advantage; fine dining or international hospitality experience is an advantage.
• Willingness to relocate to Kuwait.

Benefits

• Competitive salary package; transportation provided; medical insurance; and paid annual leave.
• Airfare or flight benefits according to employment terms, employment visa or work permit support, and relocation support according to employer policy.
• Other benefits are included in the employment package; opportunity to work with a large hospitality group in Kuwait.