Head of Operations

Key responsibilitie

s Production and supply chain Own end-to-end production planning across the full Organization range, including the unified luxury bottle 15ML, 30ML, and 75ML formats and Discovery Set products.

Manage relationships with bottle suppliers, packaging suppliers, fragrance oil sources, and contract manufacturers; negotiate terms, manage lead times, and ensure consistent quality.

Maintain a rolling production forecast aligned with sales projections and seasonal demand patterns including winter peaks for Heritage and Diriyah and summer peaks for Aqua and Sunshower.

Source and qualify ingredient suppliers, with particular attention to authentic Taif rose, oud, deer musk, and other heritage ingredients that define the Organization olfactive identity.

Lead the bottle architecture transition from legacy formats to the new 15ML, 30ML, and 75ML lineup with the unified luxury bottle design.

Inventory management Own master inventory across all channels: DQ Store boutique, Saudi retail partners, B2B and B2G accounts, Shopify DTC, and future international channels.

Maintain channel-level stock visibility and prevent both stockouts and overstock; set safety stock levels appropriate to each channel's velocity and lead time.

Manage SKU rationalization decisions in partnership with the CEO, including the phase-out of cancelled formats and the introduction of new sizes.

Lead inventory audits, manage shrinkage, and ensure accurate inventory data flows into financial reporting.

Fulfillment and logistics Operate the order-to-delivery flow for all channels: replenishment shipments to retail partners, B2B and B2G order fulfillment, and DTC order processing.

Manage logistics partnerships including domestic Saudi distribution and increasingly regional Gulf shipping and international fulfillment.

Establish customs, import/export, and regulatory compliance protocols for Saudi production and international shipping, especially for fragrance products.

Quality control Define and maintain quality standards for finished product including bottle integrity, label and packaging quality, fragrance consistency, and shelf-life adherence.

Implement quality control processes at production, receiving, and pre-shipment stages.

Manage product recalls or quality issues with clear escalation protocols and customer communication coordination.

Business systems and infrastructure Own and continuously improve operational systems: ERP or inventory management software, order management, vendor management, and operational reporting.

Implement scalable systems and processes ahead of growth so operations support international expansion without becoming a bottleneck.

Document standard operating procedures across production, inventory, fulfillment, and quality.

Generate operational reporting for the CEO and Finance leadership including production yields, inventory turnover, channel-level fill rates, and supplier performance.

Team building and leadership Operate as an individual contributor in Year 1 with cross-functional influence; build the operational foundation single-handedly.

Hire and develop the Supply Chain Manager in Year 2 to take on day-to-day inventory and logistics ownership.

Build out production and quality leadership in Year 3 as organization's scale demands specialized roles.

Establish operations as a respected, well-run function contributing to a culture of operational excellence.