Head of Operations and Strategy

Operations

Leadership

Nice-to-Haves

Why Join Nirvana

Benefits:

• Competitive salary & equity
• Medical, dental & vision insurance (100% employer paid)
• 401k with up to 4% company match
• Unlimited PTO
• Parental leave
• Wellness reimbursement
• Work from home friendly
• We set our salary ranges using compensation data from companies similar to our stage and size. For this role, the estimated total cash for this position is $280,000- $370,000. The actual total cash salary will vary depending on multiple factors unique to each candidate, including location, job-related knowledge, transferable skills, work experience and our assessment of your level during the interview process. Nirvana offers equity for all full-time employees, which is not included in the range listed above and will have an impact on your overall compensation. Nirvana offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more.Nirvana is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future. Nirvana is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nirvana considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Qualifications

• Must-Haves
• 10-15+ years of experience in strategy, operations, consulting, or a GM-type role
• Demonstrated ability to operate across the full strategy-to-execution arc: you've set direction AND built the team and processes to deliver against it. A track record of strategy decks alone won't cut it.
• Analytical rigor: you're fluent in financial modeling, unit economics, and data-driven decision-making. You can interrogate a P&L, build a business case, and spot when the numbers don't add up.
• Experience leading and developing teams of 10-20+ people across multiple functions. You hire well, give direct feedback, hold a high-bar for talent, and create environments where strong people want to stay.
• Has strong, tested opinions on how to design operating cadences, planning rhythms, and accountability systems that drive real behavioral change.
• Executive presence and exceptional written communication. You can run board prep, write a killer decision-memo, and present to partners without a script.
• Comfort with ambiguity and the judgment to prioritize ruthlessly. At any given time, there are 30 things that could matter, and you pick the 3 that move the needle.
• Nice-to-Haves
• 3+ years at a high-growth company where you've built operating infrastructure from early stage through scale.
• Insurance or insurtech industry experience — particularly in P&C, commercial auto, or MGA operations.
• Background in management consulting (MBB or equivalent) or corporate development.
• Experience building or deploying AI/automation in operational workflows
• Familiarity with telematics, IoT data, or data-driven underwriting models.
• Marketing leadership experience - you've built or helped design a marketing technology stack and helped execute it in a scaled B2B marketing function.
• Why Join Nirvana
• Run the operating system of a company redefining an industry. Commercial insurance hasn't changed in decades. We're changing it — and you'll own how we operate as we scale.
• Real authority, not just influence. You'll lead a meaningful organization, make resource allocation decisions, and shape company strategy — not just prepare slides for someone else.
• Work at the intersection of AI and insurance. Our models are the product. Understanding how to operationalize AI — and build an organization that compounds its advantages — is the core challenge of this role.
• Join a leadership team that's done this before. Nirvana's leaders have built billion-dollar companies. You'll be surrounded by people who know what scaling looks like and hold a high bar.

Responsibilities

• Strategy
• Define and drive the company's annual and quarterly planning process in close partnership with FP&A, translating long-range vision into concrete priorities, OKRs, and resource allocation decisions across programs.
• Own the pulse on business performance - monitor and evaluate progress versus plans, and lead deep-dives and root-cause analyses to ensure a date-driven understanding of trends
• Advise on key partnerships, including carrier and reinsurer relationships, bringing analytical rigor to how we evaluate, structure, and grow these relationships over time.
• Lead cross-program learning - identify what's working in one business unit and build the mechanisms to transfer those insights to others.
• Evaluate new growth opportunities (new markets, adjacencies, distribution strategies) and build the business cases that inform go/no-go decisions.
• Own the operating rhythm at scale: weekly leadership cadences, monthly business reviews, quarterly planning cycles, and board preparation.
• Lead the business operations function - the team that ensures our programs have the operational infrastructure (systems, processes, reporting, tooling) to scale without linear headcount growth.
• Drive the core operations agenda: identify where manual work can be replaced by AI agents and automation, prioritize the build, and measure the impact.
• Build and continuously improve the marketing function - demand generation, brand, content, and GTM team enablement - connecting growth strategy to measurable pipeline outcomes.
• Lead and scale our safety programs and interventions to help fleets making better decisions based on Nirvana’s insights
• Serve as a counterpart to program GMs and functional leaders - a partner with the credibility and analytical depth to shape decisions across programs.
• Drive high-priority, company-level initiatives that fall in the white space between functions; the projects that are critical but don't have a natural owner.
• Leading a high performing team across functions, including attracting, developing, and managing talent to drive to clear outcomes
• Enable and lead a team to build dashboards, reporting, and communication frameworks that give leadership clear line-of-sight into performance without requiring a standing army of analysts.
• Raise the bar on talent for our organization - bring your experience and passion for building great teams, and lean in to mentor and coach top talent.