Head of Observability

Overview

Accountabilities

• Define and lead the end-to-end observability strategy, covering logging, metrics, tracing, alerting, profiling, and telemetry across internal systems and customer-facing products.
• Architect and evolve a unified observability platform, evaluating tooling decisions and long-term system design to ensure scalability, reliability, and performance.
• Establish and operationalize SLOs, SLIs, error budgets, and capacity planning frameworks to embed observability into reliability and engineering decision-making.
• Own the customer-facing observability experience, including dashboards, logs, metrics, and alerting tools, ensuring a best-in-class developer experience.
• Build and lead a high-performing observability engineering team, setting technical standards, hiring bar, mentorship practices, and execution excellence.
• Drive adoption of consistent instrumentation standards across all services using OpenTelemetry and related frameworks in collaboration with engineering teams.
• Design and operate high-throughput telemetry pipelines for ingestion, storage, querying, and analytics at scale.
• Ensure reliability, scalability, and cost efficiency of observability infrastructure while supporting rapid growth in system complexity and usage.
• Champion a strong internal “dogfooding” culture, aligning internal tooling with customer-facing experiences to create continuous feedback loops.

Requirements

• 8+ years of software engineering experience with at least 3+ years in technical leadership or engineering management roles.
• Proven experience building, scaling, or operating observability platforms in high-scale production environments.
• Deep expertise across observability domains including logging, metrics, tracing, alerting, and dashboarding.
• Strong hands-on experience with tools such as Prometheus, Grafana, ClickHouse, VictoriaMetrics, OpenTelemetry, or equivalent systems.
• Experience designing distributed systems and telemetry pipelines with strong understanding of scalability, reliability, and performance trade-offs.
• Strong product mindset with the ability to treat observability as a developer-facing product, not just infrastructure.
• Excellent communication and documentation skills, with the ability to influence both technical and cross-functional stakeholders.
• Comfort operating in ambiguous, fast-moving, remote-first environments while making high-impact architectural decisions.
• Nice to have: experience with customer-facing observability products, open-source contributions in observability, or working in dogfooding-driven organizations.

Benefits

• Fully remote global work environment with flexibility to work from anywhere.
• Competitive compensation package including equity (ESOP) participation in company growth.
• Home office and tech allowance to support your ideal working setup.
• Comprehensive health coverage, including employee insurance fully covered and partial dependent coverage.
• Annual company off-sites for global team connection and collaboration.
• Flexible, asynchronous work culture focused on autonomy and impact.
• Annual learning and development budget for courses, conferences, and professional growth.
• Access to a global, highly distributed engineering organization working on widely used developer infrastructure.
• Opportunity to shape core observability systems used by both internal teams and external developers at scale.

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