Head of Maintenance Operational Support
Role Overview
Lead Fleet, Materials and Logistics operations across L&Q Maintenance Services.
The role is permanent and full-time, with an approximately £20m budget and responsibility for 2 direct and 14 indirect reports.
Salary is £78,544–£86,000 per annum with London weighting, or £68,571–£76,550 regionally, depending on experience.
Key Skills for This Role
Full Job Posting
Role overview
Lead Fleet, Materials and Logistics operations across L&Q Maintenance Services.
The role is permanent and full-time, with an approximately £20m budget and responsibility for 2 direct and 14 indirect reports.
Salary is £78,544–£86,000 per annum with London weighting, or £68,571–£76,550 regionally, depending on experience.
Key responsibilities
- Lead Fleet and Materials teams and deliver strategies aligned with operational goals.
- Manage suppliers, procurement, compliance and commercial performance to deliver value for money.
- Oversee budgets and resources and use operational data to improve efficiency and performance.
- Ensure fleet, materials and logistics operations remain safe, compliant and fit for purpose.
- Drive innovation, transformation and continuous improvement across Maintenance Services.
- Equip frontline operatives with the vehicles, tools and materials needed for repairs and maintenance.
- Improve productivity, first-time-fix rates and customer outcomes.
Candidate requirements
- Proven leadership across fleet, materials, logistics or operational support functions.
- Track record delivering efficient, high-quality operational services.
- Experience managing significant budgets, procurement and commercial contracts.
- Strong people leadership, stakeholder management and influencing skills.
- Strategic thinking, analytical capability and data-driven decision making.
- Excellent communication and customer focus.
- Experience leading transformation, continuous improvement and change initiatives.
- Housing, property, maintenance or construction experience is advantageous; no specific qualification is required.
Workplace and schedule
- Hybrid working is described as 20%–40% of contractual hours from the reporting office or working location.
- Reporting offices are London Stratford or Manchester Stretford; the role also expects regular visits to London sites when based in Manchester.
Pay
- Salary is £78,544–£86,000 per annum with London weighting, or £68,571–£76,550 regionally, depending on experience.
Benefits
- Benefits include pension, annual leave, health cash plan, life assurance, volunteering days and an employee assistance programme.
About L&Q
L&Q is a UK housing association and provider of social and affordable homes, serving residents across Greater London and Greater Manchester.
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