Head of Experience Delivery Management

About This Role

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. We are revolutionizing the food delivery space as a dynamic and innovative global platform, leveraging cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better," Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now the Middle East and Brazil.

Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!

We’re looking for a strategic, execution-focused leader to drive the evolution of our global customer service experience. In this role, you’ll own the end-to-end service journey—building scalable capabilities, optimizing cost and efficiency, and delivering measurable impact.

What You’ll Do

1. Drive Performance Excellence

• Own key outcomes across cost, efficiency, and customer experience.
• Ensure initiatives are implemented with strong follow-through and deliver visible, measurable, and scalable results.

2. Lead Cross-Functional Execution

• Manage complex, cross-team projects across Product, CE Operations, and Regional teams.
• Align stakeholders on priorities and targets, allocate resources effectively, manage trade-offs, and proactively mitigate risks to ensure on-time delivery.
• Act as the owner of execution, ensuring initiatives are delivered with speed and quality.

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We are looking for

• Bachelor’s degree or above
• 10+ years of experience in product operations, strategy, or service operations
• Strong analytical skills with a focus on problem-solving and root cause analysis (SQL proficiency preferred)
• Proven ability to drive execution in complex, fast-paced environments
• Strong ownership, resilience, and ability to work under pressure
• Fluency in both English and Chinese is mandatory

Ready to make an impact? Apply now & let’s shape the future together!

Location: Beijing, China

Interested? Apply now

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