Head of IT

About This Role

**Position Overview:**The Head of IT will be responsible for the strategy, leadership, and management of allinternal IT systems, ensuring the smooth operation of both customer-facing platformsand internal colleague services. This role will ensure that the organization’s ITinfrastructure supports business growth, drives efficiency, and provides a positive end user experience for colleagues. Key areas of focus include enterprise collaboration tools (e.g., Microsoft Teams), Wi-Fi, desktop infrastructure, and customer-facing digital solutions.
Key Responsibilities:
IT Operations and Strategy:

1. Leadership of IT Operations: Oversee all aspects of IT systems that support internal business operations and customer-facing services, ensuring they are secure, reliable, and scalable.

2. Strategy Development: Define the IT strategy for both internal and customer facing systems, aligning with the overall business objectives to drive efficiency, performance, and innovation.

3. System Integration: Lead efforts to integrate systems across dfferent business functions to improve collaboration, reduce costs, and enhance user experiences.

4. Business Continuity: Develop and maintain business continuity and disaster recovery plans, ensuring system redundancy and minimal downtime.
Internal Colleague Systems:
1. Collaboration Tools: Oversee the management, optimization, and support of colleague collaboration tools, such as Microsoft Teams, ensuring a seamless communication and collaboration experience.
2. Desktop Infrastructure: Lead the management of the desktop infrastructure(hardware and software), including provisioning, lifecycle management, andsupport for all end-user devices.

3. Wi-Fi and Networking: Ensure the availability, performance, and security of theinternal Wi-Fi network and other colleague connectivity solutions.

4. IT Support Services: Oversee the IT service desk and support services, ensuring the timely and effective resolution of colleague IT issues.

5. End-User Training: Develop and implement training programs for employees on IT tools, systems, and cybersecurity best practices to enhance productivity and security awareness.

Customer-Facing Systems:

1. Customer Experience: Ensure that customer-facing IT systems (e.g., websites,apps, portals) are robust, user-friendly, and provide an excellent digital experience.

2**. Security and Compliance:** Ensure that all customer-facing systems are secure, compliant with relevant standards (e.g., GDPR), and meet high availability and performance standards.

3. Digital Transformation: Drive digital transformation initiatives that enhance customer interaction and engagement through innovative technology solutions.

Team Management and Leadership:

1. Team Leadership: Lead and manage a team of IT professionals, including system administrators, IT support, network engineers, and application developers.

2. Vendor and Partner Management: Manage relationships with external IT vendors and service providers to ensure delivery of high-quality services and adherence to SLAs.

3. Talent Development: Mentor and develop the IT team, promoting a culture of continuous improvement, innovation, and professional development.

4. Cross-Department Collaboration: Collaborate with department heads andother senior leaders to ensure IT initiatives support business needs and drive performance improvements.

Technology and Infrastructure:

1. Infrastructure Management: Oversee the management and optimization of ITinfrastructure, including servers, storage, networks, and cloud services.

2. IT Architecture: Lead the design and implementation of IT architecture thatsupports current and future business needs.

3. Cloud and SaaS Solutions: Leverage cloud services and software-as-a-service(SaaS) platforms to improve scalability, performance, and cost e>iciency.

4. Cybersecurity: Implement and enforce cybersecurity policies and practices to protect internal systems and customer data from threats.

Budget and Financial Management:

1. IT Budget Management: Develop and manage the IT budget, ensuring efficient use of resources, cost control, and alignment with business priorities.

2. Cost Optimization: Identify opportunities to reduce IT costs while maintaining or improving service levels.

Key Requirements:

Technical Skills:

1. IT Infrastructure: Deep understanding of IT infrastructure, including servers,storage, networking, virtualization, and cloud computing.

2. Collaboration Tools: Expertise in managing collaboration tools (e.g., MicrosoftTeams, SharePoint) and end-user computing environments.

3. Enterprise Applications: Experience with ERP, CRM, and other enterprise applications, as well as integrating these systems into overall business operations.

4. Network Management: Solid knowledge of networking, including LAN/WAN,WiFi, VPNs, and security protocols.

5. Cybersecurity: Strong grasp of cybersecurity best practices, tools, and frameworks for securing both internal and external systems.

Experience:

1. Experience: 10+ years in IT, with at least 5 years in a leadership or managerial role, overseeing IT operations for both internal and customer-facing systems.

2. Project Management: Proven ability to lead large-scale IT projects, including rollouts of new systems and digital transformation initiatives.

3. Vendor Management: Experience managing third-party vendors, including contract negotiation, performance management, and service level agreements.

4. Certifications: Relevant certifications such as ITIL, PMP, or similar, as well astechnical certifications in networking or cloud technologies (e.g., AWS, Azure).

Soft Skills:

1. Leadership: Proven ability to lead diverse IT teams and manage projects across different functional areas.

2. Communication: Excellent verbal and written communication skills, with theability to convey technical concepts to both technical and non-technical stakeholders.

3. Problem-Solving: Strong analytical and problem-solving abilities, especially in troubleshooting complex IT issues.

4. Strategic Thinking: Ability to align IT strategy with broader business objectives and drive innovative IT solutions.

Education: Bachelor’s degree in Information Technology, Computer Science, or a relatedfield. A Master’s degree is a plus.

Job Type: Full-time

Pay: AED15,000.00 - AED20,000.00 per month

Work Location: In person