{bc}
Apply
indeed

Head of Client Practice Support

Northern Trust Corp.
Karnataka, IND
Full-time
Executive
Onsite
Discovered 3 weeks ago
Client enablementAsset servicingClient managementBusiness managementClient governanceBusiness intelligence and analytics

Full Job Posting

Role summary

Leads a centralized global organization based in India and Manila that increases the effectiveness of Asset Servicing client-facing teams.

Builds capabilities that help Client Owners, Client Service teams, and business leaders strengthen client relationships, improve outcomes, and support growth.

Partners with regional leadership, client-facing teams, and the Client Management Practice Lead to provide insights, governance support, business intelligence, and operational capabilities.

Drives continuous improvement through automation, AI, and scalable operating models while building a high-performing team.

Client enablement and governance

  • Lead a centralized Client Enablement organization focused on effectiveness, capacity, and scalability.
  • Deliver tools, insights, and operational services so client teams can focus on relationships, retention, and growth.
  • Establish regional service standards, operating models, and performance measures.
  • Oversee governance of client relationships, service performance, and business priorities.
  • Provide business management support, executive reporting, and leadership coordination.
  • Promote consistent client management practices while recognizing client-segment needs, risk profiles, products, and services.

Intelligence and improvement

  • Deliver client intelligence, reporting, analytics, and actionable insights for engagement, retention, and growth.
  • Provide visibility into client satisfaction, relationship health, service trends, opportunities, and emerging risks.
  • Improve use of client data, reporting capabilities, and client management tools.
  • Simplify processes and use data, technology, automation, and AI to improve efficiency and experience.
  • Partner across business and technology teams to implement solutions that strengthen client service and business performance.

Leadership and outcomes

  • Build and lead a high-performing global team focused on accountability, collaboration, innovation, and service excellence.
  • Develop talent and clear career paths; partner with regional and global leaders to align priorities and resources.
  • Enable client-facing teams to spend more time with clients and less on administrative and operational work.
  • Improve retention, satisfaction, relationship growth, visibility into opportunities and risks, productivity, and efficiency.
  • Establish consistent client management practices and a scalable global enablement model.

Qualifications and experience

  • 15+ years of experience in financial services, asset servicing, client management, business management, or a related field.
  • Proven experience leading global teams and building scalable enablement, operations, or shared-services organizations.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Northern Trust Corp.

Consultant

, IND

Discovered 4 days agoFull-time

Consultant, Vendor Management

, IND

Discovered 4 days agoFull-time

Transaction Reporting Business Analyst/Project Manager

London, GBR

Discovered 1 weeks agoFull-time

Compensation Senior Consultant

London, GBR

Discovered 2 weeks ago

Senior Project Manager, Platform Innovation - Asset Management

London, GBR

Discovered 2 weeks agoFull-time

Data & Analytics Office Intern

Chicago, USA

Discovered 3 weeks agoInternship

Lead - Security Architecture

, IND

Discovered 1 months agoFull-time

Associate Specialist - Finance Data Analytics

Chicago, USA

Discovered 1 months agoFull-time