Head Hostess
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About the Role
POSITION OVERVIEW: The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area within the dining hall. The role ensures that all guests receive a warm and professional welcome, while maintaining high standards of guest service and efficient guest flow.
Key Skills for This Role
Full Job Posting
Overview
POSITION OVERVIEW: The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area within the dining hall.
The role ensures that all guests receive a warm and professional welcome, while maintaining high standards of guest service and efficient guest flow.
The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent service and accurate information to guests.
The role supports the Reception Manager in coordinating reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes responsibility for reception activities in the manager’s absence.
Core Responsibilities
1.
Reception & Guest Experience
- Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.
- Maintain a visible presence at the reception area to support guest interactions and service standards.
- Provide guidance and information to guests regarding the dining hall concept, available vendors, services, and events.
- Ensure guests receive prompt assistance and a positive first impression of the venue.
- Handle guest inquiries, requests, and concerns professionally, escalating issues to management when required.
2. Hostess Team Supervision
- Supervise and guide the Hostess / Receptionist team during daily operations.
- Ensure hostesses maintain a professional appearance and follow established service standards.
- Provide support, direction, and coaching to team members to maintain excellent guest service.
- Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.
3. Reception Operations Management
- Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.
- Monitor the reception desk and ensure all guest-related processes are handled efficiently.
- Ensure reception areas remain organized, presentable, and welcoming at all times.
- Coordinate with floor staff and management to ensure guests receive the appropriate level of service.
4. Acting Reception Manager (When required)
- Assume responsibility for reception operations in the absence of the Reception Manager.
- Ensure all reception procedures, guest handling standards, and operational protocols are followed.
- Provide guidance and decision-making support to the hostess team when required.
- Report operational updates or guest feedback to management.
5. Guest Feedback & Communication
- Encourage guests to provide feedback regarding their dining experience.
- Communicate guest feedback, suggestions, and service improvements to the Reception Manager and management team.
- Support the continuous improvement of guest service standards.
Experience
& Education – Minimum 3–5 years of experience in hospitality, guest relations, or reception roles – Previous experience in a supervisory or team leader role is preferred – Experience in restaurants, hotels, or large dining venues is considered an advantage Market & Industry Knowledge – Strong guest relations and customer service skills – Excellent attention to guest experience and service quality Technical & Professional Skills – Excellent communication and interpersonal abilities – Leadership and team coordination skills – Ability to manage multiple guest interactions in a fast-paced environment – Strong organizational and problem-solving skills – Fluent communication in English is required – Knowledge of Arabic is considered an advantage Leadership & Personal Attributes – Friendly, professional, and approachable personality – Strong leadership and team support mindset – Ability to remain calm and professional during busy service periods Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.
Acknowledgement.
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