Head Barista

Essential Duties & Tasks

• Deliver consistently exceptional guest service, anticipating needs and creating a welcoming coffee experience in every outlet.
• Lead daily coffee operations across assigned outlets/shifts, ensuring smooth service flow during peak periods.
• Own and maintain coffee quality standards: espresso calibration/extraction, grinder settings, beverage temperatures, milk texturing, latte art, and presentation.
• Develop, document, and enforce standard recipes and specs for espresso-based drinks, batch brew, cold brew, and seasonal/signature beverages.
• Conduct daily tastings/quality checks and adjust recipes or calibration to maintain consistency.
• Train, coach, and supervise baristas; lead onboarding, refresher training, and performance follow-up to close skill gaps.
• Prepare duty schedules/station plans as assigned and ensure adequate staffing and readiness for service.
• Ensure mise en place and station set-up meets par levels; coordinate prep lists and replenishment throughout service.
• Monitor and control product usage and wastage (coffee, milk, syrups, disposables); implement corrective actions to meet cost targets.
• Coordinate ordering/receiving and inventory management (FIFO, storage standards, stock rotation) for coffee and related items.
• Maintain cleanliness, hygiene, and food safety standards; ensure compliance with resort policies and local regulations.
• Manage coffee equipment care: daily/weekly cleaning routines, backflushing, grinder maintenance, and accurate completion of cleaning logs.
• Liaise with engineering/suppliers for preventive maintenance and repairs of espresso machines, grinders, brewers, and water filtration systems.
• Ensure accurate POS operation and cash handling where applicable; follow opening/closing procedures and controls.
• Handle guest feedback and service recovery professionally, escalating issues as needed and ensuring follow-up.
• Collaborate with F&B leadership on menu engineering, promotions, and continuous improvement of the coffee program.
• Support departmental briefings and communicate standards, updates, and priorities clearly to the team.
• Perform any other duties assigned by management in line with operational needs.
• Understand, implement, and consistently apply Forbes Travel Guide (Forbes) standards and the resort s luxury service standards across all coffee service points, ensuring compliance in product quality, presentation, cleanliness, guest interaction, and service recovery.