HCS Operation Support Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Provide 24x7 operational support for Cisco Hosted Collaboration Solutions, managing Cisco Unified Communications, troubleshooting, and ensuring high availability of IP telephony.
Key Skills for This Role
Full Job Posting
Job Summary
We are seeking an experienced
Hcs Operation Support Engineer
to support and maintain Cisco Hosted Collaboration Solutions (HCS) within a telecom operator environment.
The role involves 24x7 operational support, troubleshooting, and maintenance of Cisco Unified Communications platforms, ensuring high availability and performance of IP telephony services.
Key Responsibilities
- Provide
- 24x7 operational support
- and participate in on-call rotations for incident management.
- Perform
- implementation, administration, and maintenance
- of Cisco HCS platform (10.x).
- Manage and troubleshoot
- Cisco UC components
- including CUCM, Unity Connection, IM & Presence, and Expressway.
- Handle
- Session Border Controllers (SBC – ASR 1000 series)
- and voice gateway configurations.
- Support
- IP Telephony services
- , including dial plans, PSTN integration, and call routing.
- Perform
- hardware and software management
- , patching, and system upgrades.
- Manage
- virtualized environments (VMware)
- and Cisco UCS infrastructure.
- Monitor system performance, perform
- root cause analysis (RCA)
- , and ensure timely resolution of incidents.
- Coordinate with
- Cisco TAC / vendor support teams
- for critical issues until resolution.
- Participate in
Change Advisory Board (Cab)
- meetings and execute approved changes.
- Maintain system backups, configurations, and documentation.
- Collaborate with internal teams (Operations, Engineering, and Business units) for service improvements.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Starlink WLL
Manager, Channel & Market Execution (Consultant)
Doha, QAT
Serve as the central SME for channel strategy and execution excellence, providing specialized expertise, standardized playbooks, and strategic second opinion to ensure regional ...
Audio-Visual (AV) Consultant
Doha, QAT
Lead audio-visual systems design for large venues, integrating LED displays and ensuring compliance with technical requirements, while managing project coordination.
Senior Manager- IPTV & VAS
Doha, QAT
Manage operation and maintenance of IPTV and VAS platforms, ensuring service availability, performance monitoring, and effective problem resolution while driving revenue growth.
Senior Database Administrator
Doha, QAT
Manage enterprise database platforms, ensure high availability, support multi-cloud environments, and implement security measures while collaborating with stakeholders.
Azure Data Engineer
, QAT
Provision cloud infrastructure, build identity resolution services, maintain warehouse models, and implement data layer erasure using Azure technologies and Python.
NOC Engineer
Doha, QAT
Monitor network operations, handle incidents, perform troubleshooting, and coordinate with teams; requires strong TCP/IP knowledge and communication skills.
VT Engineer
Doha, QAT
Responsible for planning AV/ELV solutions, managing projects, providing technical support, and requiring strong knowledge in AV/ELV technologies and project management.
HEALTH DATA QUALITY & STANDARDS EXPERT
Doha, QAT
Manage national eHealth data standards, ensure data quality, lead a team, and develop training programs while adhering to health data regulations.
Manager, Channel & Market Execution (Consultant)
Doha, QAT
Audio-Visual (AV) Consultant
Doha, QAT
Senior Manager- IPTV & VAS
Doha, QAT
Senior Database Administrator
Doha, QAT
Azure Data Engineer
, QAT
NOC Engineer
Doha, QAT
VT Engineer
Doha, QAT
HEALTH DATA QUALITY & STANDARDS EXPERT
Doha, QAT