Hardware Product Implementation Specialist

What You’ll Do

What You’ll Bring

Travel and Work Environment

Why This Role

Qualifications

• At least 2 years of experience in hardware installation, implementation, field services, technical deployment, or a related role.
• Experience managing customer-facing technical projects from kickoff through completion.
• Ability to read and interpret installation drawings, site plans, wiring diagrams, and technical documentation.
• Comfort working directly with electricians, contractors, facility managers, customers, and internal teams.
• Strong troubleshooting skills and the ability to stay calm and practical when solving technical issues in the field.
• Clear communication skills and the ability to keep customers and stakeholders informed.
• Strong organization skills with the ability to manage multiple projects at once.
• A valid driver’s license and willingness to travel extensively.
• Travel and Work Environment
• This role requires frequent domestic and international travel, generally 50% to 75%, based on customer needs and project schedules. The work includes time in customer facilities, field environments, and implementation sites, as well as remote coordination and support. Candidates should be comfortable lifting and carrying equipment up to 50 pounds, working indoors and outdoors, climbing ladders, and supporting installations in commercial, industrial, construction, and customer facility settings.
• Why This Role
• This is an opportunity to own the customer implementation experience for hardware solutions that need to work reliably in real-world environments. You will combine technical execution, project coordination, customer partnership, and problem-solving in a role where your work is visible, practical, and directly tied to customer success.
• If you enjoy hands-on technical work, take pride in keeping projects organized, and like building trusted relationships with customers and field partners, this role offers the chance to make a meaningful impact from installation through long-term support.

Responsibilities

• Lead customer hardware deployment projects from planning through installation, testing, commissioning, and handoff.
• Perform onsite installation, configuration, and troubleshooting of hardware systems, network-connected devices, sensors, control systems, and related equipment.
• Coordinate with customers, electricians, contractors, vendors, and internal teams to keep projects moving forward.
• Conduct site assessments, confirm installation requirements, and identify potential risks before deployment.
• Provide clear project updates, manage timelines, and help resolve issues as they arise.
• Support customers after implementation through onsite and remote troubleshooting, follow-up visits, and issue resolution.
• Document installation activities, configurations, customer communications, and support outcomes.