Handover Executive

Job Summary

Responsibilities

• Contacting the clients and try to take appointments to hand over their units.
• Site visit should be done to determine the unit status, then a snag list should be done to follow up with the site engineers for any missing items before its delivery within a fixed time frame.
• Responsible for making all the needed documents in the handover process.
• Responsible for making all the paperwork and the invoices.
• Responsible for generating delivery reports, site reports monthly and quarterly.
• Following up on collecting the fees of any utility installations in the projects.
• Filing all the documents.
• Update the projects database.
• Revising with the financial department any financial settlements with clients before delivery.
• Follow up on client requests and modifications.
• Contacting Clients with the coordination with the technical for any upgraded options (Roof tiles, Aluminum, etc…) upon client’s request.
• Following up on producing the pool License to the clients with the coordination with the technical department and the administration.
• Responsible for collecting all the signed drawings from the sales department and send it to the construction department to proceed in the site. In the case of modified drawings, a modification request is done then the decision is taken after knowing the status of the unit in the site.
• Responsible for any notifications or comments concerning the clients related to the site during and after the finishing process.

Requirement and Skills

• English language proficiency
• Knowledge of customer service principles and practices
• Excellent listening skills
• Attention to details
• Great negotiation and problem-solving skills
• Teamwork and ability to work under pressure