Hammam and Massage Therapist - Male

Job Summary

• Hammam & Spa Treatments

• Perform authentic Hammam treatments, including Moroccan and Turkish rituals, using approved techniques and products.
• Deliver professional massage treatments and body therapies according to the spa menu and treatment protocols.
• Customize treatments based on guest needs, preferences, and health considerations.
• Conduct client consultations to assess requirements and recommend suitable treatments.
• Ensure seamless guest experiences by following prescribed service standards and treatment procedures.
• Accompany guests to and from treatment rooms while providing exceptional customer service.
• Monitor guest comfort and satisfaction throughout treatments and respond promptly to concerns.
• Participate in spa demonstrations, promotional activities, and special events when required.

• Guest Experience & Customer Care

• Build strong relationships with guests and maintain records of preferences and treatment history.
• Provide personalized recommendations for treatments and homecare products.
• Create a relaxing and welcoming environment that enhances the overall guest experience.
• Ensure all guests receive professional, courteous, and attentive service.

• Sales & Retail Responsibilities

• Promote spa services, treatments, and retail products to achieve sales targets.
• Educate guests on product benefits and recommend suitable skincare and wellness solutions.
• Maintain accurate sales records and submit daily reports as required.
• Support promotional campaigns and initiatives to increase spa revenue.

• Spa Operations & Inventory Management

• Follow daily appointment schedules and roster assignments efficiently.
• Set up treatment rooms and workstations before each appointment.
• Monitor and maintain inventory levels of professional products, consumables, linens, and supplies.
• Report inventory shortages and operational issues to management.
• Ensure all spa equipment is properly maintained and used safely.

• Hygiene, Safety & Compliance

• Maintain the highest standards of cleanliness, hygiene, and sanitation in all treatment areas.
• Sterilize tools and equipment according to health and safety regulations.
• Ensure towels, linens, and treatment materials are properly maintained and stocked.
• Adhere to all company policies, standard operating procedures, and health and safety requirements.
• Ensure compliance with local regulations related to spa operations and guest safety.

• Professionalism & Team Collaboration

• Maintain excellent personal grooming and professional appearance at all times.
• Be punctual, prepared, and ready for scheduled appointments.
• Support reception and front-desk operations when required.
• Work collaboratively with colleagues and contribute positively to team performance.
• Participate in training programs and continuously develop professional skills and treatment knowledge.

Education & Certifications

• Diploma or Certification in Massage Therapy, Spa Therapy, Beauty Therapy, or a related field from a recognized institution.
• Certification in Hammam treatments is an advantage.

Experience

• Minimum 3–5 years of experience as a Hammam Therapist, Spa Therapist, or Massage Therapist.
• Experience in luxury spas, wellness centers, or hospitality environments preferred.

Skills & Competencies

• Strong knowledge of Moroccan and Turkish Hammam rituals.
• Proficiency in a variety of massage and body treatment techniques.
• Excellent customer service and interpersonal skills.
• Ability to assess client needs and customize treatments accordingly.
• Strong communication and relationship-building abilities.
• Physical stamina and dexterity to perform treatments throughout the workday.
• Ability to work with diverse clients and maintain confidentiality.

Technical Skills

• Basic computer knowledge for appointment management and record keeping.
• Familiarity with spa booking systems is an advantage.

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