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Guest Services Supervisor

Boyne Resorts
Harbor Springs, USA
Full-time
Mid
Onsite
Discovered 1 months ago

Full Job Posting

Employee Perks

  • Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
  • Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
  • Dining Discounts – Receive 25% off at Boyne restaurants.
  • Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
  • Free Water Park Passes – Access to Avalanche Bay Water Park.
  • Lodging Discounts – Special rates for friends and family.
  • Tuition Reimbursement – Support for continuing education.
  • Housing Availability – First-come, first-served team member housing.
  • Health Insurance – Available for Full-Time Year-Round Team Members.
  • AllyHealth – Access to health services for all employees
  • Visit our website for all of our amazing perks , view testimonials, and more! Employment at The Highlands | The Highlands
  • Our Core Values: LEADS by Serving
  • At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.
  • Long-Term Thinking
  • Excellence in Execution
  • Attitude is Everything
  • Develop Create People
  • Serve our team members first so they can, in turn, serve our guests and community

Essential Responsibilities and Duties:

  • Provide excellent guest service by responding promptly and courteously to guest requests during check-in, checkout, and throughout their stay.
  • Maintain knowledge of resort amenities, guest rooms, and local attractions.
  • Handle luggage transfers and assist with shuttle and valet operations.
  • Keep work areas, bell carts, and entrances clean and organized.
  • Maintain communication with other departments to support overall resort operations.
  • Schedule and coordinate golf shuttles between Boyne Resorts.
  • Assist with hiring, scheduling, and training new team members.
  • Demonstrate strong organizational and multitasking skills.

Qualifications

  • Must be at least 18 years old and have a valid driver’s license
  • High school diploma or GED required
  • Supervisory or guest service/hospitality experience preferred
  • Able to lift up to 25 lbs and stand for extended periods; able to perform medium physical work
  • Strong leadership, communication, organizational, and multitasking skills; customer-focused and professional

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