Guest Services Officer

Summary

Wellbeing, Inclusion, Respect, Empathy, Integrity,

Experimentation

• are the core of what we do.
• Our family atmosphere is what keeps our colleagues highly engaged.
• You will be responsible to provide an excellent and consistent level of service to your customers.
• The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.
• Our commitment to you:
• With enriching work comes amazing rewards!
• Some of our associate benefits include:With enriching work comes amazing rewards!
• Some of our associate benefits include:
• Complimentary room nights at selected Hyatt properties worldwide
• 50% Colleague Discount in Food & Beverage Outlets in Hyatt Hotels
• Weekly two (2) days off across all levels/departments
• Colleague accommodation with transport to and from the Hotel
• Free meals in our colleague restaurant across all meal periods
• Uniforms are provided and laundered
• Discounted room rates for associates as well as friends and family
• Ongoing learning & development opportunities for career advancements.

Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Administration, or a related discipline
• Minimum 1–2 years of experience in Front Office or Guest Services within a luxury hotel environment preferred
• Excellent command of English; additional language proficiency is an asset
• Strong interpersonal and communication skills with a guest-centric approach
• Demonstrated ability to deliver personalized and intuitive service aligned with Hyatt’s purpose of care
• Well-groomed with a professional demeanor in line with Hyatt grooming standards
• Proficient in Opera PMS or similar hotel management systems, and basic Microsoft Office skills
• Ability to handle guest feedback and resolve concerns with empathy and efficiency