Guest Services Associate
Role Overview
Guest-facing role at leisure facilities, serving as a first point of contact and helping provide a welcoming, smooth guest visit.
Supports guest service, ticketing and sales, safety procedures, and day-to-day operational efficiency.
Key Skills for This Role
Full Job Posting
About the role
Guest-facing role at leisure facilities, serving as a first point of contact and helping provide a welcoming, smooth guest visit.
Supports guest service, ticketing and sales, safety procedures, and day-to-day operational efficiency.
Guest engagement and sales
- Welcome guests warmly and professionally, considering individual needs.
- Process ticket and product sales through a computerized POS system.
- Accurately handle cash, vouchers, and foreign currencies; reconcile registers and remit sales according to policy.
- Explain promotions, pricing, shows, and attractions; upsell and cross-sell products and services.
Safety and operational support
- Manage the lost-and-found counter according to policy.
- Respond to emergencies, implement evacuation procedures, and participate in evacuation drills.
- Coordinate queues and operate turnstiles to support safe, efficient guest entry and exit.
- Complete guest satisfaction surveys using tablets and submit the data.
- Maintain smooth operations and guest-facing environments across guest services.
Role essentials
- Higher secondary education or equivalent qualification.
- At least one year of operational experience in guest or customer service.
- Proficiency in spoken and written English and familiarity with basic computer operations.
- Strong interpersonal skills, adaptability, respect for guests, and integrity.
Desirable qualifications
- Cash-handling and POS experience is desirable.
- Arabic, Russian, Farsi, or Chinese proficiency is desirable.
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