Guest Services Agent

Role overview

Key responsibilities

• Coordinate accommodation bookings, arrivals, and departures.
• Manage room allocations and occupancy records.
• Conduct room inspections and maintain accommodation standards.
• Work with housekeeping teams to ensure room readiness.
• Respond to customer enquiries and resolve accommodation-related issues.
• Build strong relationships with Defence personnel and site stakeholders.
• Maintain accommodation records and reporting requirements.
• Support quality, compliance, and service delivery outcomes.

About you

• Previous experience in customer service, reception, administration, hospitality, or accommodation services.
• A diploma or degree in hospitality management or a related field is advantageous.
• Experience using RMS or a similar accommodation booking system is desirable.
• Proficiency in MS Office and record-keeping systems.
• Strong communication and customer service skills.
• Attention to detail and an inclusive approach to diverse communities.
• Team-oriented approach and ability to build positive relationships.

Defence clearance

• Eligibility to obtain and maintain a Defence Baseline Security Clearance is required.
• Australian citizenship is required for Defence Baseline Security Clearance eligibility.

What is offered

• Competitive remuneration package.
• Full-time permanent employment in a stable long-term Defence contract.
• Uniform and PPE supplied.
• Health and wellbeing programs, discounted health insurance, and employee assistance support.
• Retail discounts through VenPerks.