Guest Service Officer
Skills
About This Role
Overview
- Responsible to welcome customers, greeting them with a smile as they enter the Clinic.
- Attend inbound/outbound calls in a courteous and professional manner to address queries on Consultation and carries out routing of calls accordingly.
- Gather information from patients upon arrival by having them fill the required form.
- Communicate on Doctors appointment, Laboratory/Radiology reports, in case of non-receipt of automated system delivered reports to clients.
- Scheduling clients for upcoming doctor visits.
- Maintain record in the database as per the requirement.
- Coordinate with the logistic coordinator to arrange for sample pick up for laboratory test as per need.
- Ensure basic knowledge of services rendered and other important information.
- Notify the line manager on any escalations or operational problems as and when required.
- Explain Clinic policies or patient and family rights and responsibilities as needed.
- Maintain a clean or orderly reception/waiting room and work area.
- Follow Compliance with the rules and regulation against fraud and abuse.
- Maintain front office quality assurance as per the standard and adhere the standard operating protocol.
- Coordinate repair and replacement of office equipment.
- Order office supplies and ensure adequacy.
- Serve as a role model for customer service and mentor support staff.
- Maintain strict confidentiality of information of patients.
- Generates and submits reports to the line manager.
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