Guest Service Agent
Skills
About This Role
Fairmont RAMLA RIYADH
seeks passionate and adventurous individuals to join our incredible team in the heart of Riyadh.
Our hotel offers a variety of job opportunities in over thirty departments, ensuring there's something that sparks your interest.
We pride ourselves on the work/play lifestyle that is working in Fairmont RAMLA Riyadh, and we do our best to ensure your quality of life is elevated when working for us.
If you have ever dreamed of working in a luxury hotel, don't miss out on this opportunity.
Our Commitment To Diversity & Inclusion
Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike.
Essential to this success has been diversity, equity, and inclusion woven into the fabric of our brand’s DNA.
We pride ourselves on being an equal-opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance.
Our ambition is to provide all of our Talent with fair and equitable opportunities to grow and attain their full potential.
We believe that diversity in our teams not only enriches the lives of our Talent but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
Brand Campaign
Fairmont has launched a new global brand campaign,
'Make Special Happen,'
celebrating its heritage of hosting iconic events and creating memorable experiences for guests.
Job Description
- ***Duties & Responsibilities***
- Prepare for daily arrivals by allocating rooms and checking for any special guest requests.
- Check-In and Check-Out:
- + Register and process check-ins for all arrivals, ensuring a smooth experience.
- + Update guest information (email, phone number, country code) in the system after check-in.
- + Flag “Neopost” status for guests who have not paid their deposit and ensure accounts are fully charged.
- Cashiering Duties:
- + Handle cashiering responsibilities, including foreign exchange transactions and night audit tasks.
- + Settle accounts upon guests’ departure.
- Maintain high standards in check-in and check-out procedures according to Leading Quality Assurance (LQA) guidelines.
- Provide friendly, courteous service, responding promptly to all guest requests and inquiries.
- Respect guest privacy and confidentiality by not disclosing any personal information.
- Handle walk-in reservations and process call-in reservations outside regular hours.
- Update the Shomoos government system with guest ID and passport information.
- Resolve guest complaints and liaise with relevant departments for immediate follow-up.
- Handle the issuance of guest room key cards, ensuring effective control for security.
- Review the logbook for outstanding tasks and special assignments for the day.
- File daily reception reports and maintain systematic documentation.
- Coordinate with Front Office, Housekeeping, Food & Beverage, and the Rooms Division Manager regarding VIPs and hotel functions.
- Attend briefings, take notes, and follow up on action items.
- Upselling:
- + Drive up selling opportunities to enhance guest experiences and increase revenue.
- Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.
- Ensure perfect grooming and professionalism at all times.
- Carry out any other reasonable tasks as requested by management.
Qualifications
- Must have experience in five-star hotels.
- Must be a Saudi national.
- Good English communication skills.
Nationality
Saudi.
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