Guest Service Host

Key Responsibilities

• Adhere to company Health & Safety procedures at all times, being responsible for your own health & safety and that of others, ensuring fire precautions and emergency procedures are carried out as defined.
• Ensure operations areas are operated to maximum efficiency to reduce waiting times for our guests.
• Handle cash, card and voucher transactions carefully, following defined procedures.
• Provide the highest standard of guest service, by ensuring every guest to The National Aquarium is treated in a friendly and helpful manner.
• Complete all documentation to the standards required by The National Aquarium.
• Communicate to the Operations Management team any operational problems and report any incident that could threaten the safety and security of guests and staff.
• Carry out any other duties and responsibilities as defined by the management team based on the changing needs of the business.
• To know, understand and follow all safety policies and procedures related to Operations department.
• Ensure the safety of guests, colleagues and animals remains the highest priority.
• Report all safety issues immediately to your management team.
• Provide world-class guest service to all guests visiting The National Aquarium.
• Go above and beyond to exceed guest expectations.
• Follow and practice guest service guidelines.
• Ensure working and public areas are always clean and presentable for our staff and guests alike.
• Uniform and personal appearance should always be in conjunction with the style guide.
• Be knowledgeable of and willing to share information regarding all of aquarium s products to guests.
• Give correct product information, handle cash accurately and upsell as required.
• Handle all cash correctly following the defined procedures and ensure there are no cash discrepancies.
• Contribution to success of the Operations department and The National Aquarium as a whole.
• Engage in your job role and actively participate in the team-working environment.
• Support the team and all other aspects of The National Aquarium operation as required.
• Complete of all relevant documentation to standards expected by The National Aquarium.
• Undergo all training as provided by The National Aquarium.
• Work with your Supervisor in coaching sessions to review and improve your performance to ensure you achieve the highest standards possible.
• Develop yourself as per The National Aquarium employee development plan.