Guest Service Associate (UAE N)
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Key skills for this role
About the Role
Guest Experience and Service Be an ambassador for woo-hoo!; ensure that every guest’s experience meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach.
Key Skills for This Role
Full Job Posting
Guest Experience And Service
- Be an ambassador for woo-hoo!; ensure that every guest’s experience meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach.
- Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and programs.
- Provide excellent guest service, and facilitate guests’ experience and journey through a proactive and thoughtful interaction.
- Contribute to a positive, team-based, and “guest-first” culture.
- Manage groups of children from schools, birthday parties, workshops and camp activities.
- Be able to assist guests during large community events.
- Attend to guest queries/complaints. Amicably resolve matters with dissatisfied guests.
- Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit.
- Comfortably facilitate and manage exhibit spaces and components.
- Be able to cater to guests in the cafe and heat and serve food items
- Be able to use cash registers at reception and in the cafe.
- Collect and communicate guests’ feedback and suggestions.
- Assist with tidying up or cleaning an area if and when needed.
- Follow and perform the daily opening/closing protocols and procedures including (but not limited to) routine cleaning, restocking, and preparation of program materials.
Exhibits Area And Education
- Have an honest and comprehensive understanding of woo-hoo! philosophy and developmental, pedagogical, and other learning objectives.
- Develop a deep understanding of the learning opportunities for each exhibit/gallery.
- Understand and stay current with the exhibit and program initiatives.
- Be able to apply the knowledge learnt during trainings and induction.
- Participate in training programs designed to enhance interaction with guests in the ‘woo-hoo!’ manner.
- Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc).
- Manage the use, quality, and organisation of consumables.
Safety And Security
- Provide a safe environment for all guests, specifically for the children.
- Communicate any safety/performance issues regarding exhibits components.
- Adhere to all policies and procedures of woo-hoo!
- Make sure guests are following or abiding by the rules in each gallery, but in a calm and polite way.
- Assist guests in case of an incident or an emergency situation.
- Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed.
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc).
Other Responsibilities
- Working with other colleagues, proactively contribute to the success of any special events and programs.
- Perform other duties and be involved in projects and activities that contribute to the achievement of woo-hoo! objectives.
- Pay: AED3,000.00 - AED6,000.00 per month
Application Question(S)
- Do you hold a family book?
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