Sr Operations Manager

· Oversee the efficiency of operational processes.

· Participate in strategic planning and goal-setting for various business functions.

· Research methods to improve operations and reduce costs.

· Monitor and report on department performance.

· Manage and train employees.

· Manage a team of floor staff, receptionist/café staff, technicians, and cleaners.

· Ensure the development of staff work schedules and recommend approval or disapproval of leave requests.

· Motivate the staff, and organise team meetings as required to keep the team informed of relevant information.

· Lead the communication with the marketing team to enable them to create effective advertisements for each event and collaborate as needed.

· Collaborate with the Marketing team in developing creative campaigns and relevant partnerships for the brand.

· Responsible for addressing day-to-day performance issues in a timely manner.

· Aggressively plan to meet or exceed revenue and attendance goals, while staying within the operating budgets of the events/programs.

· Monitor the overall progress of the operational processes, ensuring that there are clear and concise status reports available to the management and that issues are escalated properly.

· Correspond with and provide regular reports to the Line Manager.

· Maintain a safe, clean, and hazard-free facility.

· Respond to and take appropriate action to resolve concerns and complaints from customers and subordinates.

· Help with the development and facilitation of the department training programs, manuals, and procedures.

· Conduct frequent inspections of the facility to ensure compliance with policies and procedures.

· Host and lead groups of customers for events such as birthday parties, school trips, and corporate & team outings.

· Enforce safety rules and ensure customers get the safest, most enjoyable experience possible whilst enthusiastically ensuring a party atmosphere like no other.

· Develop & prepare SOPs contributing to the smooth functioning of the operations.

· Contribute creative ideas and strategies to enhance customer experiences and elevate organisational growth.

· Whenever required, perform duties of Floor Staff as well.

Pay: AED10,000.00 - AED15,000.00 per month