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naukri

Guest Service Agent

ACCOR
Sharjah, UAE
Mid-Senior
Yesterday
Customer Service ExcellenceComplaint ResolutionFront Desk OperationsReservations ManagementUpselling TechniquesHospitality Software (PMS)
Free

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Key skills for this role

Customer Service ExcellenceComplaint ResolutionFront Desk Operations
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Overview

We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates.

As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay

Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail

Handle guest inquiries and resolve issues promptly and professionally

Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah

Coordinate with other departments to fulfill guest requests and ensure their comfort

Maintain a neat and organized front desk area

Process payments and manage guest accounts with precision

Uphold the hotel's standards of excellence in customer service and professionalism

Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment

Process all incoming and outgoing calls accurately and courteously

Maintain detailed knowledge of the Hotel s fire, life and safety system

Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

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