Guest Service Agent
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About the Role
We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensur.
Key Skills for This Role
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Overview
We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates.
As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.
Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay
Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail
Handle guest inquiries and resolve issues promptly and professionally
Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah
Coordinate with other departments to fulfill guest requests and ensure their comfort
Maintain a neat and organized front desk area
Process payments and manage guest accounts with precision
Uphold the hotel's standards of excellence in customer service and professionalism
Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment
Process all incoming and outgoing calls accurately and courteously
Maintain detailed knowledge of the Hotel s fire, life and safety system
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
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