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naukri

Guest Service Agent

AccorHotel
Qatar, QAT
Mid-Senior
2 days ago
Customer Service ExcellenceComplaint ResolutionFront Desk OperationsReservations ManagementUpselling TechniquesHospitality Software (PMS)
Free

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Key skills for this role

Customer Service ExcellenceComplaint ResolutionFront Desk Operations
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Overview

What you will be doing:

Greet and assist guests, visitors, and staff in a friendly and professional manner

Answer and direct incoming calls promptly and accurately using a multi-line phone system

Provide information about services, promotions, rates, schedules, and facility policies

Conduct outbound calls to prospective and existing clients to promote products, services, or special offers

Manage guest appointments and inquiries.

Log and relay messages accurately to the appropriate departments or individuals

Coordinate with internal teams to ensure timely responses and service delivery

Handle basic administrative tasks such as data entry, filing, and record-keeping

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