Guest Service Agent
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Key skills for this role
About the Role
What you will be doing: Greet and assist guests, visitors, and staff in a friendly and professional manner Answer and direct incoming calls promptly and accurately using a multi.
Key Skills for This Role
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Overview
What you will be doing:
Greet and assist guests, visitors, and staff in a friendly and professional manner
Answer and direct incoming calls promptly and accurately using a multi-line phone system
Provide information about services, promotions, rates, schedules, and facility policies
Conduct outbound calls to prospective and existing clients to promote products, services, or special offers
Manage guest appointments and inquiries.
Log and relay messages accurately to the appropriate departments or individuals
Coordinate with internal teams to ensure timely responses and service delivery
Handle basic administrative tasks such as data entry, filing, and record-keeping
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